Discount for students

[_b9za-tc3ky2]

Spotify Username

9kaaq55n8v29efhf5b9wy1osb

Plan

Free/Premium

Country

 Mexico

Device

ZTE V6 Plus

Operating System

 Android 6.1

My Question or Issue

A short time ago I requested the service for university students, which verification of the documents was successful. When I opening the email I click on the "GET DISCOUNT" button, when I opening my account, this caption appears: The data that accredits you as a university student is already associated with another Spotify account.
Why is this happening? Do you open a refund?

I am looking forward to your response.
best regards...

[Alfredo]

Hey @_b9za-tc3ky2, welcome to the community!

Let's try clearing your browser's cache and cookies or using an incognito window before trying to click the link from the email you received again.

If that doesn't do the trick, try signing back up from scratch here.

Let me know how it goes.