Fui cobrado indevidamente pelo dobro do valor

[Guedones]

Boa tarde,

Eu recebi uma notificação de cobrança do Spotify premium alegando um custo de 16,50 (premium normal)

Quando a minha conta é na realidade uma conta premium universitária. (Cadastrado só no meio do ano)

Gostaria de saber se mais alguém já sofreu com algum erro do tipo e como resolveu

[Jeremy · Accepted solution]

Hey there @Guedones,

Thank you for your post here in the Community. We hope that you don't mind us replying in English.

In this case we suggest that you double-check your receipts on your account page to make sure how long you've payed for Premium Student:

1. Log in to your account page. 
2. Click Receipts in the menu on the left.
3. Click VIEW next to a transaction to see more details. 

We also suggest that you head over to this article to read more about why this can happen.

If you have any questions we're always one reply away.

[Guedones]

English is fine too! Thanks for the reply!

As im seeing it here, i started paying for students premium on 13/04/2020

Wouldnt it last till 13/04/2021?

[Novy · Accepted solution]

Hi @Guedones, 

Thanks for getting back to us. 

In this case, we'd recommend reaching out to our Support team here. They'll be happy to assist you further checking your account and payments. 

If anything else comes up, we'll be right here.

Cheers!

[Guedones]

Okaay, thanks you guys!