I am unable to use the student premium plan after verification

[Olowookere]

I verified my student email address from sheerid and received a mail saying I got verified. I used my personal email and whenever I clicked on the student premium plan it just automatically takes me back to sheerid verification page all over. I thought it was because it wasn't my "student email" was what led to the issue, but downloading spotify on my work profile, I still get the same issue.

Plan

Student/Premium

Country

Nigeria

Device

(Samsung A30s)

Operating System

(Andriod 10)

My Question or Issue

[Jeremy]

Hey there @Olowookere,

Thank you for your post here in the Community. We're happy to help.

Can you confirm if you completed the verification process with the success link they provided in their verification email?

We'll keep an eye out for your reply.

Cheers!

[Olowookere]

I am doing fine now. Thanks

The first link sent was what caused the problem, it didnt direct me to the verification completion. Send an email to sheerid solved the problem as I was given an alternative link. 

[Jeremy · Accepted solution]

Hey again @Olowookere,

Thank you for your reply and confirmation.

We're glad to hear that everything works as it should for you now 🙂

If anything comes up we're always one reply away.

Take care!