I can't renew my premium student plan

[winstono]

Plan

Premium

Country

Indonesia

Device

Vivo Y53

Operating System

Android

My Question or Issue

I can't renew my premium student plan for this month, I tried to pay it through the mobile phone bill but somehow my premium still wouldn't extend its period and I didn't lost any of my mobile phone bill, even though I already tried to pay and enter some OTP code before.

[winstono]

Nvm, it's settled.

[Petya]

Hi there @winstono,

Happy to hear your issue got resolved! 

Feel free to post how it got fixed, in case there's someone else who could be in a similar or the same situation. We appreciate your contribution to the Community! 

Let us know if there's anything  else we can help you with 🙂

[aryancol31]

I have paid student premium prepaid amount of Rs. 66, but I am not able to renew my account and haven't received the payment receipt till now. I guess my payment is not updated, so I request to update my payment and i have attached the transaction details. Please update the payment and provide me the receipt.

[snip - Community Moderator edit]

[Katerina]

Hey there @aryancol31,

Thanks for posting about this here in the Community!

We'd first recommend taking a look at the steps provided in this support site article if you're having troubles seeing any Premium features.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂