I made the wrong payment student

[Pumpoouwh]

Hi,

When I was paying spotify I clicked on "students". Only after paying did I notice. However, the money went out of my account and I do not have the spotify to work.
I did not receive any email at all, but the Mastercard account in the MB WAY app said that it was discounted for the spotify.

Can someone help please?

See the attachments, please. [Removed the screenshots, since they contained sensitive information /L]

[LeoRager]

Hey! Welcome to the Spotify Community

Paying too much isn't cool! You probably tried to apply to the student discount many times.

Anyway, don't worry about the money, since the transaction is still on pending. This means that Spotify froze the money from your account, to see if you actually can pay the premium subscription. As soon as Spotify notices that you haven't finished signing up, they are going to unfreeze the money and you will be able to use it again.

Since you haven't received Spotify Premium, I suppose that your application hasn't gone through. Check your email and Spam folders for an Email from SheerID stating that you have to reupload your documents correcting what they said was wrong. 

Hope I could help you,
Leo

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If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

Leo | Rock Star | Rock Star Program
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[Pumpoouwh]

HI,

I just tried it once. I put the code and I made the right payment. Just then a message appeared that I had paid for the student and it was to confirm if I was really studying.

I do not have spotify **bleep** messages in email.

I do not understand what's happening here.

Spotify is blocked with the premium upgrade message.

:'(

[LeoRager]

Hey! Welcome to the Spotify Community 🙂

It sound like you have signed up for the Student Discount instead than the regular Spotify Premium subscription. Is that the case? 

If so, consider going to this page to get your Premium subscription. Don't worry about the charges since they'll be deletes in a few days. If you look at the status it'll say pending. 

Hope this helps and solves your problem,

Leo

If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder
Leo | Rock Star | Rock Star Program
Follow me on Spotify

[Pumpoouwh]

HEY,

yes, I signed up for the student by mistake. But they took the money from me.

Is he going back to the account? It is? Not sure if they will refund the money.

How long is it going to take?

I'll wait a few days to see what happens and then I come back to the forum to say something about this.

Do not close this discussion Please.

Appreciate your attention.

Joana Tavares

[LeoRager]

Thumbs up!

[Pumpoouwh]

Nothing happened so far.

[LeoRager]

Hey!

Sorry for getting back to you this late.

You should try contacting SpotifyCares through either of these:

• Through this link.
• Through Facebook: SpotifyCares
• Or lastly through Twitter @SpotifyCares

Tell them what's going on and your username and they'll solve it! 🙂
Cheers!

If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder
Leo | Rock Star | Rock Star Program
Follow me on Spotify