Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 23832 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 23832 Views
  • 17 replies
  • 0 likes

Stdent Discount

Hi yesterday i paid for student discount but i can’t use it. So i want to change to the premium.How can i change it and if i change it should i pay 11.99 or pay just difference??

  • Newbie
  • Hi yesterday i paid for student discount but i can’t use it. So i want to change to the premium. How can i change it and if i change it should i pay 11.99 or pay just difference??
  • juliapaz
  • Casual Listener
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Says Im not a student any more but I am?

I had a Student Premium account under spotify for about a year - they notified me that I needed to reverify my account or I would get charged the normal price. I wasnt sure how to reverify so I deleted my subscription, but I still kept my account/pro...

  • Newbie
  • I had a Student Premium account under spotify for about a year - they notified me that I needed to reverify my account or I would get charged the normal price. I wasnt sure how to reverify so I delet...
  • JordanOakley
  • Roadie
  • 1213 Views
  • 1 replies
  • 0 likes
  • 1213 Views
  • 1 replies
  • 0 likes

Student discount

Hey! I didnt know there was student discount before my friend telling me (sorry for my bad english). So I chose student discount now, but do I have to exit my other Normal premium account or does it do that automatically? I dont want to pay for the n...

  • Newbie
  • Hey!   I didnt know there was student discount before my friend telling me (sorry for my bad english). So I chose student discount now, but do I have to exit my other Normal premium accou...
  • peter90
  • Newbie
  • 402 Views
  • 2 replies
  • 0 likes
  • 402 Views
  • 2 replies
  • 0 likes

From Premium To student spotify

Hi, At the begining i've made the wrong choice of premium so i payed normal Premium spotify insted of stula dent spotify.I've asked to change my premium last month To have a student spotify, but i still pay for normal Premium, what can i do ? Tank yo...

  • Newbie
  • Hi,  At the begining i've made the wrong choice of premium so i payed normal Premium spotify insted of stula dent spotify. I've asked to change my premium last month To have a student spotify,...
  • Hotsaucepl
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • Student
  • 229 Views
  • 2 replies
  • 0 likes

Student Discount Issue

I've had my current account for a long time, but just logged back in wanting to upgrade to premium with the student discount price. It is saying that my student info is associated with another spotify account. I don't know what other account they cou...

  • Newbie
  • I've had my current account for a long time, but just logged back in wanting to upgrade to premium with the student discount price. It is saying that my student info is associated with another spotif...
  • imattolo
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Premium Problem

I thought that student premium discount includes high schoolers too. I paid but I couldn't get premium. How can I get repaid ?

  • Regular
  • I thought that student premium discount includes high schoolers too. I paid but I couldn't get premium. How can I get repaid ? 
  • ysbastemur03
  • Regular
  • 1622 Views
  • 14 replies
  • 0 likes
  • Premium
    Student
  • 1622 Views
  • 14 replies
  • 0 likes

Problema con account Spotify Premium for Students e problema con fatturazione.

Buongiorno, oggi ho attivato l'abbonamento Spotify Premium for Students ma ho trovato 2 problemi:1) l'account su cui è stato attivato l'abbonamento premium non è il mio, ma quello della mia band (registrata su Spotify con un'altra mail). Come posso f...

  • Newbie
  • Buongiorno, oggi ho attivato l'abbonamento Spotify Premium for Students ma ho trovato 2 problemi: 1) l'account su cui è stato attivato l'abbonamento premium non è il mio, ma quello della mia band (r...
  • antonioesc
  • Newbie
  • 428 Views
  • 1 replies
  • 1 likes
  • 428 Views
  • 1 replies
  • 1 likes

Student account and Credit Card

Hi, I am a student in Germany, but I am from Spain. I have a Spanish credit card, but when I want to use it for paying my student account, it says it is not possible because the credit card is Spanish and not German. Is it that normal? Can I still ap...

  • Newbie
  • Hi, I am a student in Germany, but I am from Spain. I have a Spanish credit card, but when I want to use it for paying my student account, it says it is not possible because the credit card is Spanis...
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

How do I extend my Spotify student subscription for another year? I am still a student.

I have Spotify Student and my 12 months is up and I need to reapply for the student discount. I got an email that says I have 7 days left but the link just sent me to the page to sign up for Spotify Student. What do I actully need to do to make sure ...

  • Newbie
  • I have Spotify Student and my 12 months is up and I need to reapply for the student discount. I got an email that says I have 7 days left but the link just sent me to the page to sign up for Spotify ...
  • Bittencourt
  • Spotify Star
  • 491 Views
  • 2 replies
  • 0 likes
  • 491 Views
  • 2 replies
  • 0 likes

Student discount (Estonia)

Hello! I am a high school student and i tried to get the student discount but i saw that it’s for uni only and spotify already took my money... how should i get it back because the premium offer didn’t work?? (further info or something send to )

  • Newbie
  • Hello!   I am a high school student and i tried to get the student discount but i saw that it’s for uni only and spotify already took my money... how should i get it back because the premium...
  • Maxim
  • Spotify Star
  • 785 Views
  • 1 replies
  • 0 likes
  • Student
  • 785 Views
  • 1 replies
  • 0 likes

link to complete my purchase is not working

the link that i recieved to complete my purchase for student discount appears to be broken, what do i do

  • Casual Listener
  • the link that i recieved to complete my purchase for student discount appears to be broken, what do i do
  • LeoRager
  • Community Legend
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes

I can not use Spotify for student

I paid the money by my credit card 2 weeks ago but still i can not use premium for student. That is why and how can i solve this?

  • Newbie
  • I paid the money by my credit card 2 weeks ago but still i can not use premium for student. That is why and how can i solve this? 
  • Bethany_Dawn
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Student
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Can't use Student discount

Hi everyone, in August 2017 I let SheerID verify my student status, but after that I didn't click on the link that SheerID sent me and didn't buy the premium account. Now I'd like to switch from free to premium but SheerID says I've already used the ...

  • Newbie
  • Hi everyone, in August 2017 I let SheerID verify my student status, but after that I didn't click on the link that SheerID sent me and didn't buy the premium account. Now I'd like to switch from free...
  • LeoRager
  • Community Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • Student
  • 411 Views
  • 1 replies
  • 0 likes

student discount issues

I have spottify premium and I am a current college student and I had the student discount but in december and january I was charged 9.99 both months for premium and not the 4.99. How do I get a refund and get back to having the student discount?

  • Newbie
  • I have spottify premium and I am a current college student and I had the student discount but in december and january I was charged 9.99 both months for premium and not the 4.99. How do I get a refun...
  • markgolf
  • Casual Listener
  • 610 Views
  • 7 replies
  • 1 likes
  • 610 Views
  • 7 replies
  • 1 likes

Solved!! Can't pay my student discount - Austria

Hi I'm studying in Austria and wanted to get the student discount for my spotify. I tried to pay with my German credit card, but everytime I hit 'send', a notification pops up, saying that 'the selected payment method isn't available in this country'...

  • Casual Listener
  • Hi  I'm studying in Austria and wanted to get the student discount for my spotify. I tried to pay with my German credit card, but everytime I hit 'send', a notification pops up, saying tha...
  • Maxim
  • Spotify Star
  • 1338 Views
  • 3 replies
  • 0 likes
  • Student
  • 1338 Views
  • 3 replies
  • 0 likes

Superuser Contribution Renewing student discount

I’ve been a premium student member for over a year now but for some reason Spotify doesn’t want to accept my application for the student discount again. I have a new debit card and I’ve tried to charge the service to the new card, but for some reason...

  • Newbie
  • I’ve been a premium student member for over a year now but for some reason Spotify doesn’t want to accept my application for the student discount again. I have a new debit card and I’ve tried to char...
  • Alfredo
  • Roadie
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount.

Hi, guys, I am having a problem with my subscription to Premiun with Student disscount. I have just send my data: name, country, centre of studies, and my debit card information, and the charge was already done to it but I still don't receive any kin...

  • Casual Listener
  • Hi, guys,   I am having a problem with my subscription to Premiun with Student disscount. I have just send my data: name, country, centre of studies, and my debit card information, and the cha...
  • Alfredo
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium Problem

Hello everyone. I paid for an account for university students in Mexico. They ask me for a couple of documents from my school and when I wanted to enter them the page they were directing me to took me out of the system. I can not re-enter to complete...

  • Newbie
  • Hello everyone. I paid for an account for university students in Mexico. They ask me for a couple of documents from my school and when I wanted to enter them the page they were directing me to took m...
  • Alfredo
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Issues

I was logged on to my friends page without knowing when I signed up for my student premium account. I realized the mistake and had him cancel it so that I could set it up on my own account. Now it says that there is already a student using my informa...

  • Newbie
  • I was logged on to my friends page without knowing when I signed up for my student premium account. I realized the mistake and had him cancel it so that I could set it up on my own account. Now it sa...
  • Alfredo
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged more

Hi, I was charged 9.99 for a student membership when I usually pay 4.99. Why? And can I get my money back?

  • Newbie
  • Hi,  I was charged 9.99 for a student membership when I usually pay 4.99. Why? And can I get my money back? 
  • Alfredo
  • Roadie
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes