My premium student plan suddenly changed to premium family plan

[#1]

Like I was listening to music and the notification says that I have switched to family.
When I try to switch to student at first it states that you are eligible but then at the payment section it says I’m not eligible

[Novy]

Hey there, 

Thanks for reaching out. 

We'd first recommend checking this article where you'll find a few tips on how to secure your account.

We'd also suggest following all the steps here just to make sure your account is not being used without your authorization. If this doesn't do the trick, you can reach out to our Support team here so they can assist you further by checking your account.

If anything else comes up, the Community will be here.