Not notified about changed plan

[nobbe34]

Plan

Free/Premium

Country

Device

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

 I have registered for student premium and just got a regular fee drawn from my bank. I tried verifying my self again via your service but it said I just already was verified. I'd like an explanation why this happened, and most importantly, Why wasn't I notified?? 

[Bittencourt]

Hi @nobbe34, welcome to the Spotify Community!

That's not cool. It looks like you have more than one Spotify account.

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

[nobbe34]

Still weird in that case, since they have successfully billed me with no problem whole of last year. And I'm really irritated that they specify that "we will contact you to let you know if this plans change" and guess what, they didn't....

[Leonierosen]

Same happened to me. I haven’t been notified either and they just changed the plan into 10euro a month. Which is really uncool. 

[Bittencourt]

Hi @Leonierosen and @nobbe34,

You can always monitor your account billings here. 

Also, here's the refund policy if you wish to claim it.

Let me know if you have any other questions!