Not on Student Premium and still paying for it

[itzelbecerra88]

I signed up for the Student Premium on March 2017. I followed the steps on verifying my school and the payment method. After a month, I noticed that I was still on the free subscription and it was still charging me $4.99 a month. Currently, I am still not on the Student Premium and it is still charging me $4.99 a month. I looked at my subscription status and there is no proof that it says that I am on the Student Premium. I also looked at the receipt and it says that I am still on the free subscription. Yes, I checked if i have other accounts and I do not. My amount on the bill does not say that it is pending because the money goes through. I have logged out and logged into my account and nothing changes. And my card informtaion is up to date. Thanks.

[Daisy]

Hey @itzelbecerra88.

Thanks for getting in touch.

It looks like you've already checked most things. In this case, it's better if you turn to our support team who will be able to have a closer look. You can find them here 🙂

Have a great day!