Paid for Premium student but no receipt and premium is not working.

[JackGodfrey]

Plan

Premium

Country

Kenya

Device

Dell Laptop

Operating System

Windows 11

My Question or Issue

Hello. I have paid for my premium subscription however the app has failed to recognize it and there is no receipt sent.

[Maxim]

Hey @JackGodfrey,

Thanks for reaching out.

It sounds like the charge has failed. You only receive a receipt if the payment is successful 🙂

In case you're seeing a charge, it's most likely a pending one.

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

I hope this clears things up 🙂