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Premium Student : error 404 when I click Get Student Discount on the mail from SheerID

Premium Student : error 404 when I click Get Student Discount on the mail from SheerID

I'm from France and I had the Premium Student formula during all the scolar year 2022-2023. But in July, Spotify switched my account to a normal account. I have done the verification by SheerID to get verified. And I have received a mail by SheerID Verification saying "You're verified !". 

However, when I click the button below "Get student discount", a new page open and says "Cette page n'existe plus." (translation : This page doesn't exist anymore.)

I have tried to do it again on another computer but it is still the same problem. 

 

My usual device is a MacBook Pro computer from 2017. The operating system is MacOS Ventura 13.5

 

Can someone help me with this bug ?

 

Reply
2 Replies

Hey there @MatyLisa

 

Thanks for reaching out about this and welcome to the Community! 

 

First up, we suggest that you try clicking on "Get discount" from an incognito window to see if that makes the difference. It's also worth trying again while using a different internet connection. 

 

If the issue persists, would you mind sending us a screenshot of the error message you're getting? We'll take a closer look. You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.


We'll be on the lookout for your reply. 

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