Premium student problem

[iArthios]

Plan

Premium Student

Country

 Italy

Device

iPhone 7

Operating System

iOS 12

My Question or Issue

Hi everyone,

Yesterady I renewed my student premium account on PC.It worked on the PC app,but when I start my phone app it says I use free account,and not the PremiumStudent one.

How can I solve this problem?

[Katerina]

Hey there @iArthios,

Thanks for posting and welcome to the community!

If you are not seeing the Premium features despite paying, we'd first suggest trying the following:

• Make sure you're logged in the correct account. You can check this guide to find other accounts.
• Log out and log back in the app to shake things up.
• Try over a different internet connection.
• Reinstall the app.

You can also check this support site here.

If you've tried the above and you're still having troubles seeing the Premium features, make sure to head here and follow the steps provided.

Hope this helps!