STUDENT DISCOUNT CHARGED BEFORE APPROVAL

[diegoglez]

Plan

Free/Premium

Country

 Ecuador

Device

(Macbook Pro late 2016)

Operating System

(iOS 10)

My Question or Issue

Hi Spotyfy charged me the 2,99 price without verifiyng if I can apllied and they clearly said no charges until finish the next step, I'm not ok with that and I want a refund 

[Maxim]

Hey @diegoglez,

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.