SheerID returns 'no valid or current date supplied' for student premium verification

[Awesomelotad123]

When getting my student status verified by SheerID, I was sent an email saying 'Document does not display current or valid date'. In the two documents I supplied, one had al the details such as the university, the date of study, my personal information etc - and the other had proof I had accepted the application and was enrolled. But after submitting all that I now get that 'no current or valid date'  message. I was wondering mainly if the fact that my official study term doesn't start for another 11 days, or secondarily if its something that somebody has come accross before which has a different solution?

Thanks in advance!

[CryticalAce]

Hey @Awesomelotad123,

That's weird, it could possibly be because your study doesn't start yet, try to apply again when it starts and let me know how it goes, if it doesn't work I will make sure this gets fixed ASAP for you!

Best,

Jordan

[Awesomelotad123]

Thanks @ChemcalRageYT!

If I wanted to contact you with a status update on the 26th, would I do it on this thread or through a personal message?

[CryticalAce]

Either works for me, just go for what is easier, this thread would be preferable though!

[c_parmele]

Awesomelotad123

I would also send an email to the customer service team to get more insight into what they're looking for and/or not seeing on the document. You can contact them at customerservice@sheerid.com or through the form on the website here: https://www.sheerid.com/spotify-student-support/

[CryticalAce]

Excellent advice @c_parmele! Hopefully this will help get the issue sorted even quicker!

[Awesomelotad123]

It wroked! Just needed to wait until my official study date for SheerID to recognise it 🙂

[CryticalAce]

Awesome! I'm glad to hear it's working! Enjoy your streaming!