Student Discount Renewal Problem

[lomwborjt71t9dr]

Plan

Premium

Country

New Zealand

Device

(Samsung A10/Macbook Pro)

Operating System

(iOS 10/android)

My Question or Issue

I was on the student discount for a year - my first year doing my degree - and then this ran out. I thought that I had renewed but recently noticed that I'm not getting student discount. So I tried to renew it, and SheerID gave me the message "you have already redeemed this offer". I'm confused about what to do as I seem to be stuck in limbo, being verified but charged full price?

[Billy-J]

Hey @lomwborjt71t9dr, thanks for reaching out to the Community!

I'd recommend checking under 'Overcharged for the student discount' section here. From there, you'll find some steps to follow and an option to contact Customer Support who can help further.

Have a great day 🙂