Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow to pay after i got the student discount? because i never have premium acc before, so can ...
Hi. I've been using premium for a long time. However, I want to change my payment country since there're a lot of songs that region locked in my country. I'm willing to pay with the currency that new country have, but I have a student premium. Will I...
Hi,I have a Premium for Students subscription but I have just checked my credit card statement and I realized that my student discount never worked. At the beginning of the year I renewed my subscription and information about my studentship was confi...
PlanPremium for StudentsCountryBrazilDeviceGalay S8+Operating SystemAndroid My Question or IssueTinha a assinatura para Estudantes, recebi um email dia 17 de junho dizendo que deveria renovar meu plano por meio da documentação, fiz conforme o site pe...
Hi i'm currently a college student in Indonesia. I'm trying to get the premium discount for students which requires information like my last name. But i don't actually have one. So i've tried to leave the last name option blank but it says that i nee...
I’m transferring to a new school and was wondering do I need to somehow update that in my profile or what?PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Ques...
PlanPremium For StudentsCountryThe NetherlandsDeviceiPhone XS MaxOperating SystemiOS 12.4 My Question or IssueI use the Premium For Students subscription, but when I woke up and wanted to listen to some music, I suddenly heard advertisements. So I lo...
PlanFreeCountryUSDeviceI phone 7Operating Systemios 12.3.1 My Question or IssueWhen I try to apply for the spotify student I get an error message back. I am a college student and my college email is attached to my account. My college is on the approv...
Hi everyone, I can't chose the option to pay with my mobilephone subcription if I want to use the student discount. Anyone who know what to do ? Thanks very much in advance
PlanPremiumCountryNew ZealandDevice(Samsung A10/Macbook Pro)Operating System(iOS 10/android) My Question or IssueI was on the student discount for a year - my first year doing my degree - and then this ran out. I thought that I had renewed but recent...
I graduated high school at 16, and am currently enrolled at the community college in my town, and when I try to verify that I'm a student, I get redirected to my account and am given the message "Unfortunately, we couldn't confirm that you're a stude...
I renewed my student subscription in april this year however over the last two months i have been charged for normal premium price and when i got to verify again it says i have already redeemed this offer. i have tired re-verifying in a private brows...
PlanPremiumCountrySingaporeDeviceSamsung Galaxy Note 8 Operating SystemAndroid 9.0 Pie My Question or IssueMy card issue date is a year ago but im in college for 3 more years, cause the issue date is too far back, I am unable to apply for the Spotify...
PlanRight now - Premium regularLooking for - student premiumCountryUK/EnglandDevice(Oneplus 5T, lenova ideapad)Operating System(Android Pie, Windows 10.) My Question or IssueHello,I have verfied myself as a student, it says "You have already redeemed...
PlanPremiumCountryPoland My Question or IssueHi,I have subscribed student premium plan. I had changed my card number and after that my premium plan changed to normal. Is there possible to change it back for student discount?
Hello, I'm trying to verify my student status so I could get Premium membership. However, when I enter my information to SheerID and press to get to University's log in system, I'm presented with empty screen and words "No common federation".My schoo...
PlanFree/PremiumCountryBrazilDeviceiPhone 6Operating SystemWindows 10 My Question or IssueWell, I have requested the student plan yesterday, but when I was about to pay it, I didn't have the card information so I left to do today. But when I try to m...
PlanPremiumCountryireland DeviceiPhone 6Operating SystemiOS 11 My Question or Issuei am verified a student however Spotify has charged my account €9.99 instead of the normal student price.
Plan premiumFree/PremiumCountry india Device oneplus 5T(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System android pie(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Today i tried to buy student premium plan for 59 rupees...
Tenho plano familiar, porem o sistema nao permite a atualizacao da minha conta para a meia para universitarios. Por que?