Student Spotify Premium adding Headspace

[bonztee]

Hi I am currently on a Student Premium account (UK) and have been trying to add Headspace on to my account but it only repeatedly tells me that my student account has been verified without adding Headspace. Am I missing something here? Thanks!

[Billy-J]

Hey @bonztee, and welcome to the community.

Hope you're doing great! 

Could you try this using another browser or incognito mode? If that doesn't help, please send me a screenshot of any error messages being shown (make sure to hide sensitive info when posting to the community).

Let me know how you get on 🙂 

[bonztee]

Hi, 

So I have tried different browsers as you suggested, but same thing happens. 

1) I go to my subscription page and click 'change plan'

2) I click 'add headspace'

3) I get brought to the headspace student page and I click 'get headspace'

4) I get brought to the following page: 

When I return to my account, Headspace is still not added.

Any ideas?

[bonztee]

Hi, 

So I have tried different browsers as you suggested, but same thing happens. 

1) I go to my subscription page and click 'change plan'

2) I click 'add headspace'

3) I get brought to the headspace student page and I click 'get headspace'

4) I get brought to a page confirming my student discount is still applied.

When I return to my account, Headspace is still not added.

Any ideas?

[user-removed]

I get the same problem. Any solution yet? 

I did have a live chat with Spotify and even they couldn't work it out.

[Billy-J · Accepted solution]

Hey @user-removed, @bonztee.

Thanks for reaching out about this.

Let's try these steps: 

1. Open an incognito or private window.
2. Login to your Spotify account there.
3. Head here to subscribe for the bundled offer and follow through the instructions. If you've already had Premium, the new price will kick in at the next billing date.

If you are already paying for a Headspace subscription, you will need to cancel it first before trying these steps however.

Let me know how this goes 🙂 

[user-removed]

Hi,

I followed this after speaking to spotify support multiple times and it dd not work. It is now working so thanks. I'm not sure if they fixed something on their technical side, anyway, it now works!

Anthony 

[Billy-J]

@user-removed.

I'm so glad to hear your issue has been fixed. If you need help with anything else, you can always start up a new thread and the community will be happy to help out 🙂

@bonztee - Are you still having issues with this? Let me know what you have done and I'll be more than happy to help out 🙂 

[bonztee]

Hi Billy-J, 

Finally got a chance to try it out and all working now! Thank you very much! 🙂

[Billy-J]

Hey again.

I'm so glad to hear things are working again. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day 🙂

[kristjanroo]

Didn't work for me

[Peter]

Hey @kristjanroo,

Thanks for reaching out here!

Since this is an older thread which has since been resolved, we'd like to ask you to start a new thread in the relevant help board here - we'll make sure to jump in and help you out as soon as we can.

Thanks - take care!