Student Verification

[jlatts]

I've had my subscription payment failed. Now, my account has reverted over to regular Premium and I can't reverify as a Student,because the site says that I'm already verified.

What do I do?

[LeoRager]

Hey! Welcome to the Spotify Community 🙂
I'm not glad to hear that you are having trouble. May I ask you to confirm that the account you subscribed to and the one you are logging in to are the same? When you successfully upgrade to Spotify Premium, you receive a confirmation email. Please make sure, that when you are logging in to the account, you are using that username on the email. If its a ten digit number, use the log in with facebook tab.
If you are, or if you are having troubles finding the right account, please come back to us and we can look into some further troubleshooting. Best of luck
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Music is a world within itself, it is a language we all understand. ~ Stevie Wonder
Leo | Rising Star | Rock Star Program
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[jlatts]

Hey,

Yes, they're both the same account.

[LeoRager]

Hey! Welcome to the Spotify Community 🙂
In this case, you should try contacting SpotifyCares through either of these:

• Through this link
• Through Facebook: SpotifyCares
• Or lastly through Twitter @SpotifyCares

Tell them what's going on and your username and they'll solve it! 🙂
Cheers!
If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder
Leo | Rising Star | Rock Star Program
Follow me on Spotify