Student discount problems in Turkey

[ZUGO]

Yesterday I apply for student discount.
I entered my credit card informations.
But on the page, Spotify wrote that he would not withdraw money.
Then SheerID page Spotify app closed.
Then I checked my credit card, The money was withdrawn by you.
But still I can't use premium account. My account shows as free still.

Many student in Turkey have the same problem with me.

Please help me A soon as possible.

[Tom]

If you’ve run through the subscriptions process but are finding that you don’t have access to premium, don’t worry! Please take a few seconds to look over this thread, and if necessary, follow through the attached survey.

[ZUGO]

I have a already tried these.
On computer my account shows as free still.

[Tom]

Have you checked the receipts tab?

Can you see the charge in there?

[ZUGO]

I checked, but my payment isn't in that page

[Tom]

It seems that you may have a second account. Fret not, this happens more often than you might think, and we’ve even got a handy flow-chart to help you solve this conundrum.

[ZUGO]

I have 2 account. But I checked them

[Tom]

Hi @ZUGO,

Does both accounts show no premiun?

[ZUGO]

Yes they show no premium

[Tom]

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.