Student discount

[AicaAlfaro]

The bill was charged at my account but still shows FREE ACCOUNT on my spotify. How do i fix it?

[LeoRager]

Hey! Welcome to the Spotify Community

First of all, regarding the money, the transaction is still on pending. This means that Spotify froze the money from your account, to see if you actually can pay the premium subscription. So Spotify hasn't charged you yet, but simply frozen your money.

Then, let's talk about your Premium for students subscription. Could you check if you've gotten an email from Spotify confirming that you've subscribed to Premium For Students? If you haven't, check for an email from SheerID, stating if they have any problems in verifying that you're a student. Correct the errors stated in the email and finish your subscription.

Hope I could help you,
Leo

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