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Happy Values Week! Today we celebrate *Inclusion* in the Spotify Stars Program!

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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 26240 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 26240 Views
  • 20 replies
  • 0 likes

Student Premium hulu

PlanFree/PremiumCountryNamibia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is it possible to have the student plan without hulu? if not when do you think the hu...

  • Visitor
  • Plan Free/Premium Country Namibia    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • Billy-J
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Audiobooks with a Student Account

PlanStudent PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDoes a student premium account not grant access to the recently free audiobook selection...

  • Visitor
  • Plan Student Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Does a ...
  • toadtriller
  • Newbie
  • 8085 Views
  • 5 replies
  • 4 likes
  • Premium for Students
  • 8085 Views
  • 5 replies
  • 4 likes

Superuser Contribution Student verification in India

PlanFree/PremiumCountry India My Question or Issue Hi Three questions,1. How long does it take for student verifcation?2. How would I know when I'm verified/rejected?3. Is there an option to pre-pay for 1 year? I'm not seeing that option anywhere(may...

  • Casual Listener
  • Plan Free/Premium Country  India   My Question or Issue  Hi   Three questions, 1. How long does it take for student verifcation? 2. How would I know when I'm verified/re...
  • Sudhakaran
  • Visitor
  • 8209 Views
  • 8 replies
  • 3 likes
  • Premium for Students
  • 8209 Views
  • 8 replies
  • 3 likes

Solved!!Superuser Contribution Help Needed – Unable to Access My Premium Student Account

PlanPremium StudentCountryPhilippinesDeviceiPhone 11, iPad Air 5 My Question or IssueHello,I am a Premium Student user, but my account suddenly got logged out, and I can’t log back in because I don’t have a valid email (I totally forgot to update it—...

  • Newbie
  • Plan Premium Student Country Philippines Device iPhone 11, iPad Air 5   My Question or Issue Hello, I am a Premium Student user, but my account suddenly got logged out, and I can’t log ...
  • Yordan
  • Moderator
  • 463 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 463 Views
  • 1 replies
  • 0 likes

Student verification same email doesn’t work

PlanStudent PremiumCountryUnited KingdomDevice(iPhone 14)My Question or IssueI have used my Student Discount, and then deleted my account after some time using it. I decided to come back to using Spotify, and created an account using the same email, ...

  • Visitor
  • Plan Student Premium Country United Kingdom Device (iPhone 14) My Question or Issue I have used my Student Discount, and then deleted my account after some time using it. I decided to come bac...
  • ribezaz
  • Spotify Star
  • 245 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 245 Views
  • 1 replies
  • 1 likes

Superuser Contribution Student account verified but unable to choose a plan

Hi, I'm based in India and was upgrading my free plan to premium though student Id. I got my student Id verified and reached the plan choosing page but when I click to any of the plans i.e subscription based with auto-renew and one time payment, noth...

  • Visitor
  • Hi, I'm based in India and was upgrading my free plan to premium though student Id.  I got my student Id verified and reached the plan choosing page but when I click to any of the plans i.e sub...
  • dev17xd
  • Casual Listener
  • 763 Views
  • 7 replies
  • 0 likes
  • Premium for Students
  • 763 Views
  • 7 replies
  • 0 likes

Solved!! Premium Student Account Verified but 'Not Eligible For That Plan'

Just got my account verified as a student account. However, when I tried subscribing to the Premium Student plan it says 'Sorry, you are not eligible for that plan. Here are some other ways to get Premium'. Every form of payment method I clicked ends...

  • Visitor
  • Just got my account verified as a student account. However, when I tried subscribing to the Premium Student plan it says 'Sorry, you are not eligible for that plan. Here are some other ways to get Pr...
  • Dani___1
  • Newbie
  • 1078 Views
  • 7 replies
  • 0 likes
  • Premium for Students
  • 1078 Views
  • 7 replies
  • 0 likes

Superuser Contribution Student discount - You aren't eligible for Premium for Students

PlanPremium Student My Question or IssueIve been on the premium student for the past year and they never sent me an email to renew it. I noticed they started to charge me for the individual premium and tried to renew it. When I try it gives me the pa...

  • Casual Listener
  • ...ndividual premium and tried to renew it. When I try it gives me the page that says "you arent eligible for premium for students" and wont let me through to the SheerID site to even verify. Ive only been o...
  • HexiliousWolf
  • Newbie
  • 1614 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1614 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have been verified as a student but I can't pay for the premium student p

I was verified as a student but each time I'm asked to select my plan, I keep clicking on the monthly subscription option and it doesn't direct me to payments. It basically does not work

  • Visitor
  • I was verified as a student but each time I'm asked to select my plan, I keep clicking on the monthly subscription option and it doesn't direct me to payments. It basically does not work
  • Jassukh
  • Visitor
  • 649 Views
  • 4 replies
  • 1 likes
  • 649 Views
  • 4 replies
  • 1 likes

Superuser Contribution Hulu with student premium add ons

PlanStudent PremiumCountryUSADeviceIPhone 14Operating SystemiOS beta My Question or IssueWas wondering since I now have Spotify student plan with free Hulu, if I was to cancel my legacy Disney Hulu bundle so I could link to Spotify would I be able to...

  • Visitor
  •   Plan Student Premium Country USA Device IPhone 14 Operating System iOS beta   My Question or Issue Was wondering since I now have Spotify student plan with free Hulu, if I was ...
  • Eni
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 228 Views
  • 1 replies
  • 0 likes

Issue with Premium for Students Subscription using Visa Card

PlanPremium for Students My Question or IssueI'm currently facing an issue while trying to get a premium subscription for students using my Visa card. Unfortunately, every time I attempt the transaction, it fails, and I receive the following error me...

  • Regular
  • Plan Premium for Students   My Question or Issue I'm currently facing an issue while trying to get a premium subscription for students using my Visa card. Unfortunately, every time I a...
  • sandman_04
  • Newbie
  • 1926 Views
  • 14 replies
  • 0 likes
  • Premium for Students
  • 1926 Views
  • 14 replies
  • 0 likes

I hve premium n my friend does too, but I can't join my friends jam?

When he send his jam link I click the link but it does shows tht I joined his jam , tht means i don't abt to , how to fix tht

  • Visitor
  • When he send his jam link I click the link but it does shows tht I joined his jam , tht means i don't abt to , how to fix tht
  • Bittencourt
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to active Hulu after opening my Premium Student account.

I activated my Premium Student account which includes Hulu access. When I attempt to log into Hulu, it states I do not have an account. I attempt to follow the instructions Hulu has in place for Spotify Premium Student accounts. However, there is no ...

  • Visitor
  • I activated my Premium Student account which includes Hulu access. When I attempt to log into Hulu, it states I do not have an account. I attempt to follow the instructions Hulu has in place for Spot...
  • michaela_barbosa
  • Casual Listener
  • 1030 Views
  • 11 replies
  • 0 likes
  • 1030 Views
  • 11 replies
  • 0 likes

About student plan issue

While payment, I am getting the error like "It looks like you've taken a trial before, which means you aren't eligible for this offer. But you can still get student premium."Planstudent premium ( RS. 59)CountryINDIADevice(Laptop ,Redmi Note 10 pro)Op...

  • Visitor
  • While payment, I am getting the error like "It looks like you've taken a trial before, which means you aren't eligible for this offer. But you can still get student premium." Plan student premium (...
  • xAlae
  • Visitor
  • 595 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 595 Views
  • 2 replies
  • 0 likes

Superuser Contribution I cannot subscribe to student plans despite being verified student

Plan/PremiumCountry DeviceRedmi note 6 pro My Question or IssueIs Spotify deliberately blocking me from subscribing to student plans? This is a dark pattern I noticed. I'm a verified student, and inspite of that, I'm unable to subscribe to student pl...

  • Visitor
  • ...our latest tactic to extract money from students? Shame on you, Spotify.   
  • 31eg32inmftiu2ac3gu5
  • Visitor
  • 813 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 813 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paying with Google Play for Premium Student

So last month was the first time where I used my student status to subscribe to Premium Student. I used Google Play to pay for it (as you can see in the pic). However as I wanted to extend my subscription it wasn't possible to pay via Google Play any...

Google Play.jpg
  • Newbie
  • So last month was the first time where I used my student status to subscribe to Premium Student. I used Google Play to pay for it (as you can see in the pic).   However as I wanted to exte...
  • 314eg3ugb3k63ufcj4wk
  • Newbie
  • 3265 Views
  • 25 replies
  • 1 likes
  • Premium for Students
  • 3265 Views
  • 25 replies
  • 1 likes

Superuser Contribution Receiving "This field should contain a 5 digit zip code" message when trying to activate Hulu

PlanStudent PremiumCountryUnited StatesDevice(Windows PC)Operating System(Windows 10) My Question or IssueWhen attempting to activate Hulu (I already have an account but am not currently subscribed/paying) I receive the message, "This field should co...

  • Visitor
  • Plan Student Premium Country United States Device (Windows PC) Operating System (Windows 10)   My Question or Issue When attempting to activate Hulu (I already have an account but am n...
  • Not applicable
  • 2499 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 2499 Views
  • 2 replies
  • 0 likes

what if I verified the wrong account spotify by accident?

I renew student premium but on a wrong account and now I can't make it on my own account which I use everyday and I have got even before

  • Visitor
  • I renew student premium but on a wrong account and now I can't make it on my own account which I use everyday and I have got even before
  • AdamDamon
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount won’t Renew

As the title says, every time I try to reverify the fact that I’m a student, it doesn’t work. It just sends me to the main settings page.So far, I’ve tried using a private tab, erasing cookies, and cancelling my subscription and renewing it (Which mo...

  • Newbie
  • As the title says, every time I try to reverify the fact that I’m a student, it doesn’t work. It just sends me to the main settings page. So far, I’ve tried using a private tab, erasing cookies, and...
  • MihailY
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 189 Views
  • 1 replies
  • 0 likes