Why did i pay the premium individual when i've already renew my student?

[#1]

So last month I received an e-mail to renew my student plan and that's what I did (it also told me that this would be my last year). January'23 I paid 6,99€ (individual premium). I would appreciate an explanation

[Lyubka]

Hey there,

Thank you for reaching out here in the Community.

Based on what you're describing it's possible that you verified your student discount with SheerID, but never activated the discounted subscription itself. If you've already been verified by SheerID, you should have received an email with a link for activation. Keep in mind that the link from SheerID is valid for 7 days only.

It's worth checking all your email addresses, Spam/Junk folders included and see if the email with the activation link is to be found there. If you can't find it, we recommend reaching out to SheerID here. Their customer support team will happily help out with the whole verification process, as they are the ones in charge of it and we don't have access to their systems. They should be able to can send you a new link allowing you to get the student discount.

Hope this clear things up. 

Cheers!