a problem in student discount

[Aniltaser]

i tried to use that discount but after i entered my card info i couldnt find my university at the list so i closed the page but the payment was already taken is there any chance i can get a refund

[kejt_ · Accepted solution]

Hello @Aniltaser

If you want to get a refund, please get in touch with Spotify via the contact form. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Let me know if you need anything else

Have a nice day

[MattSuda]

Hey @Aniltaser

No matter if student verification was successful or failed, a temporary charge goes through. These are only temporary charges on your credit card and they should disappear in a few days. The only charge that you actually have to pay for is if you were successfully verified for the student discount.

If your school is not listed, you can submit this feedback form to SheerID.

If you're having trouble signing up for the student discount, you can submit for manual verification (as a head's up, this can take up to 12 hours to process). For more info, check out Spotify Support and SheerID Support. 

[Aniltaser]

where can i find the school list

[kejt_]

Hey @Aniltaser !

Here you can find the list of all universities.

If your university is missing, you can add it here. 

Have a nice day 🙂