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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 26405 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 26405 Views
  • 20 replies
  • 0 likes

Superuser Contribution plan estudiante

he pagado dos veces el cargo de spotify estudiantes,y no consigo tener la cuenta en premium

  • Newbie
  • he pagado dos veces el cargo de spotify estudiantes,y no consigo tener la cuenta en premium
  • Daisy
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged for student subscription that failed.

I was trying to purchase a spotify premium account by the student subscription but it failed to go through but i was still charged. And i even tried to see if maybe i had to cancel the premium membership but it just keeps saying im a free member. Im ...

  • Newbie
  • I was trying to purchase a spotify premium account by the student subscription but it failed to go through but i was still charged. And i even tried to see if maybe i had to cancel the premium member...
  • Daisy
  • Spotify Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium estudante

Estava fazendo o cadastro Premium, no momento de colocar o documento de estudante, ele nao me permitia, portanto tive que voltar ao inicio. A operadora debitou no meu cartao, porem estou sem Premium, e nao tem nenhuma opcao para ativar novamente

  • Newbie
  • Estava fazendo o cadastro Premium, no momento de colocar o documento de estudante, ele nao me permitia, portanto tive que voltar ao inicio. A operadora debitou no meu cartao, porem estou sem Pre...
  • Daisy
  • Spotify Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify student subscription

Hello,I paid for spotify premium for students.Money was subtracted from my bank card but I have not received the subsription.Can anyone help me?Thank you

  • Casual Listener
  • Hello, I paid for spotify premium for students. Money was subtracted from my bank card but I have not received the subsription. Can anyone help me? Thank you
  • Daisy
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement etudiant ne fonctionne pas

Hello I subscribed to a student subscription with spotify, after receiving the mail of sheerid confirmation of student status I reconnected on spotify but I am still in standart account and the link of SheerId no longer works

  • Casual Listener
  • Hello I subscribed to a student subscription with spotify, after receiving the mail of sheerid confirmation of student status I reconnected on spotify but I am still in standart account and the link ...
  • Katerina
  • Spotify Legend
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution My student information is already being used

Plan: Premium for students Country: USA Device(iPhone 8+, IOS 12.1) My Question or IssueI lost access to my student premium account and I don't know why. I have tried all my email addresses and facebook to log in but none of them have premium access....

  • Newbie
  •   Plan: Premium for students   Country: USA   Device (iPhone 8+, IOS 12.1)   My Question or Issue I lost access to my student premium account and I don't know why. I...
  • Peter
  • Spotify Legend
  • 652 Views
  • 2 replies
  • 0 likes
  • Student
  • 652 Views
  • 2 replies
  • 0 likes

Superuser Contribution deceived for money!!!

good day!Yesterday I wanted to order a premium subscription for students for 9.99 zl, but showed a mistake and threw off the money for 9.99 zl, and the subscription remained the usual "Spotify FREE", how to return my money, which only took off ???

  • Casual Listener
  •  good day! Yesterday I wanted to order a premium subscription for students for 9.99 zl, but showed a mistake and threw off the money for 9.99 zl, and the subscription remained the usual "S...
  • Daisy
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charge but still spotify free

I started to apply for the student descount and I upload in the documents and I got the verification mail, i got the charged in my card but I am still on spotify free. what can I do? or how do i get my money back or how do i get spotify premium witho...

  • Newbie
  • I started to apply for the student descount and  I upload in the documents and I got the verification mail, i got the charged in my card  but I am still on spotify free.  what ca...
  • Daisy
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Purchase

I was charged 9.99€ for my subscription as I believe I had not shown I was still in college, I have this completed since then and am wondering will I receive back the money that I was charged as the student one is only 4.99€

  • Newbie
  • I was charged 9.99€ for my subscription as I believe I had not shown I was still in college, I have this completed since then and am wondering will I receive back the money that I was charged as the ...
  • Peter
  • Spotify Legend
  • 377 Views
  • 2 replies
  • 0 likes
  • Student
  • 377 Views
  • 2 replies
  • 0 likes

Superuser Contribution I payed but did not get my premium

Hello I wanted for pay for student And I entered my information and you have withdrawn the money but have not received it premium

  • Casual Listener
  • Hello I wanted for pay for student And I entered my information and you have withdrawn the money but have not received it premium
  • Daisy
  • Spotify Legend
  • 470 Views
  • 1 replies
  • 0 likes
  • 1
  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium

PlanStudent PremiumCountry United StatesDevice(iPhone 6, Dell XPS)Operating System(iOS 10, Windows 10,etc.) My Question or Issue I've been using Student premium all year long, and I would get charged 4.99 a month. But for the month of Dec (2018) I wa...

  • Newbie
  • Plan Student Premium Country  United States Device (iPhone 6, Dell XPS) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue  I've been using Student premium all...
  • Peter
  • Spotify Legend
  • 1297 Views
  • 2 replies
  • 0 likes
  • cheat
    mischarge
    Student
    un-notified
  • 1297 Views
  • 2 replies
  • 0 likes

Superuser Contribution Abonnement etudiant

Bonjour,J'ai essaye de souscrire un abonnement au tarif etudiant malgre le fait de ne pas avoir mon etablissement dans la liste. J'ai quand meme ete debite de mes 4.99€ mais je n'ai acces qu'a un compte spotify free pouvais vous me renseigner.Merci

  • Newbie
  • Bonjour, J'ai  essaye de souscrire un abonnement au tarif etudiant malgre le fait de ne pas avoir mon etablissement dans la liste. J'ai quand meme ete debite de mes 4.99€ mais je n'ai acces qu'...
  • Daisy
  • Spotify Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't renew my student's discount

PlanStudent's PremiumCountryPoland My Question or Issue Hello,I have been using Spotify Premium with student discount for a year now and I got an information, that I have to renew it using SheerID. I tried a few times and finally got accepted. Howeve...

  • Newbie
  • Plan Student's Premium Country Poland     My Question or Issue  Hello, I have been using Spotify Premium with student discount for a year now and I got an information, that I h...
  • Jemi
  • Spotify Legend
  • 6976 Views
  • 4 replies
  • 0 likes
  • Student
  • 6976 Views
  • 4 replies
  • 0 likes

Superuser Contribution I bought spotify premium with student discount, why is my account still on free edition?

Hi, I bought spotify premium with student discount yesterday. They got their payment immediately. Today I checked my spotify account to see if premium is enabled but it was still on free edition. I checked my bank account and I saw that Spotify got t...

  • Newbie
  • Hi, I bought spotify premium with student discount yesterday. They got their payment immediately. Today I checked my spotify account to see if premium is enabled but it was still on free edition. I c...
  • Daisy
  • Spotify Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium payment problem
  • 589 Views
  • 1 replies
  • 0 likes

Superuser Contribution They charged me three times the student subscription

I received the mail from SheerID, click on the link, pay, receive three billing notifications and I am not yet premium

  • Newbie
  • I received the mail from SheerID, click on the link, pay, receive three billing notifications and I am not yet premium
  • Daisy
  • Spotify Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Student
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stills says Free when I payed for premium

Please solve my problem as soon as possible. I signed up for the student discount premium and it says that my card was charged twice but my account still says free. I would like to get a refund for one charge and the other to be applied to my account...

  • Newbie
  • Please solve my problem as soon as possible. I signed up for the student discount premium and it says that my card was charged twice but my account still says free. I would like to get a refund for o...
  • Daisy
  • Spotify Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play specific artist on Spotify

PlanPremium (for Students)Country The NetherlandsDevicesiPhone 8 Plus & Macbook ProOperating SystemiOS 12.1, MacOS Mojave My Question or Issue I can't play tracks from James Newton Howard. The songs aren't greyed out and the albums are available in m...

  • Visitor
  • Plan Premium (for Students) Country  The Netherlands Devices iPhone 8 Plus & Macbook Pro Operating System iOS 12.1, MacOS Mojave   My Question or Issue  I can't p...
  • Jemi
  • Spotify Legend
  • 1111 Views
  • 5 replies
  • 0 likes
  • Artist Biographies
    available
    Student
    tracks
  • 1111 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium para estudiantes. ¿Cobro demás o publicidad engañosa?

Hola! Pague premium para estudiantes porque la publicidad decia que cobrarian 900$ al mes en pesos colombianos, luego de lograr realizar el pago me cobraron 7.490??? Puede alguien por favor ayudarme ya que siento que he sido estafada con publicidad e...

  • Newbie
  •     Hola! Pague premium para estudiantes porque la publicidad decia que cobrarian 900$ al mes en pesos colombianos, luego de lograr realizar el pago me cobraron 7.490??? Puede alguien por...
  • Katerina
  • Spotify Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Error: you've cancelled your family plan membership

Hi,I already have Premium for Family and it is also visible in subscriptions. I also got an email saying 'Your Google Home Mini is now available'. But as soon as I click on the link, it gives message - 'We're sorry, but it seems you've cancelled your...

  • Newbie
  • Hi, I already have Premium for Family and it is also visible in subscriptions. I also got an email saying 'Your Google Home Mini is now available'. But as soon as I click on the link, it gives messa...
  • Noah
  • Spotify Star
  • 699 Views
  • 3 replies
  • 1 likes
  • Family Plan
    Google Mini
  • 699 Views
  • 3 replies
  • 1 likes

Superuser Contribution Requesting my college gets added to SheerID

Hello when requesting that SheerID adds my college to their list to get my student discount, it tells me that my colleges url is invalid?I can only assume it's because the url ends in .ac.uk, like a lot of college websites do in Britain.Is there anyw...

  • Newbie
  • Hello  when requesting that SheerID adds my college to their list to get my student discount, it tells me that my colleges url is invalid? I can only assume it's because the url ends in .ac.uk,...
  • Guido
  • Spotify Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • Student
  • 571 Views
  • 1 replies
  • 0 likes