Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
I saw the adv of a student promotion (3 months for €0.99) and then I signed the premium contract, but I have charged €4,99 instead of €0,99. Why?
Hi, I want to subscribe to the students option for spotify, for that I have already did the verification on SheerId and it has been accepted. And now that I want to subscibe to the students plan for my account that has never been used before if says ...
PlanPremiumCountry irelandDevicenokia 6 2017Operating SystemAndroid Oreo My Question or Issuei have just bought premium signed up using my facebook details. i was able to gett the student discount. the money was taken from my bank account. i logged i...
PlanPremiumCountry UKDeviceSamsung Galaxy 9Operating System( Android) My Question or Issue Issue
My dad recently got Hulu with the Spotify Premium. We both have separate Spotify accounts and since he used his email to sign up for Hulu, he now has the Spotify Premium. Is there a way to have 2 different Spotify Premium accounts under the same Hulu...
PlanPremiumCountry Brazil Bom dia. Minha conta era Premium para Estudante, porém creio que terminou meu prazo de 12 meses, sendo cobrado o valor integral esse mês. Porém não recebi nenhum email ou aviso prévio de que estava terminando os 12 meses par...
Hello,I can not get the students discount. I have succesfully registered at myunidays.com, but when I try to change my account into student a message pops up, that says: "It appears that you are not eligible for the discounted product that you are tr...
Hi, I created my Spotify account with my School adress email. Then, I used the SheerID to check my student statut in order to subscribe to the student plan.I got the confirmation of my student statut from SheerID.. However, after clicking and confirm...
Hallo, ich habe den Studentenstatus. Jedoch würde mir trotzdem der Betrag von 9,99 € in Rechnung gestellt. Was kann ich machen damit ich diesen Monat (Oktober) nur 4,99€ zahlen muss? Bitte überprüfen Sie den Betrag und den Status noch einmal! Danke M...
PlanFree/Premium Country MexicoDeviceMoto g6 playOperating SystemAndroid Oreo My Question or Issue Recibí un mensaje en el que se menciona que fui acreditado para el descuento de estudiante seguido de un link, entré al link para iniciar sesión y conf...
I registered for the student discount and I still got charged the full amount. I dont have other accounts or any accounts linked.
PlanPremiumCountryGermany My Question or IssueHiI am studying in an university in Spain but living in Germany (I travel every month to Barcelona for classes).The system doesn't recognize my Spanish university (shows only German ones) and it will not ...
Hallo Ich nutze Spotify schon seit 2 Jahren mit dem Studentenrabatt. Vor einem Monat musste ich den Account neu verifizieren lassen - hat auch geklappt.Gestern habe ich die Mail bekommen, dass ich den normalen Preis statt dem Studentenrabatt zahlen s...
I got the free month trial and I registered as a Student but today Spotify charged me with the full price for the Premium account, what can I do?Thank you in advance!
PlanPremium (Student)Country Turkey My Question or Issue Hello, I'm having trouble signing up to student program. I live in Turkey and even though my university is supported it's saying phone number's country code is not supported. İs there anything ...
.PlanPremiumCountry MalaysiaDeviceSamsung Galaxy J3 PRO My Question or Issue I was told that in certain countries such as Malaysia are not offered the student discount. But I'm also told that I'm able to get the discount too. I tap on the link on the...
My student subscription had been verified but, the system still asking me to pay for regular premium membership.
Buongiorno, sono una studentessa nata nel 1999 con la 18app. Sono venuta a conoscenza della possibilità di utilizzare un buono per pagare l’abbonamento premium di spotify. Volevo attivare la promozione studenti per i primi tre mesi a 0,99€ e poi succ...
Buongiorno,sono una studentessa universitaria e volevo usufruire dello sconto per studenti di Spotify. Ho inserito i miei dati e Spotify ha verificato che posso usufruire dello sconto ma una volta inserito il metodo di pagamento mi dice: "It looks li...
PlanPremium/StudentCountry United StatesDeviceLG K20, Roku Premiere My Question or Issue Since I paid the premium price, $9.99, before I saw the $4.99/month student price was an option, will I be credited for next month's payment or did I essentially...