Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
PlanPremiumCountry RODeviceSamsung S8Operating SystemAndroid Oreo My Question or Issue Hi there! I need an invoice (with both companies details including the VAT number). I mention that I'm using it for personal purpose, but I would like to have it p...
I got excited when I saw the premium for students and of course, tried to buy it.Since I'm in the third year of high school the offer isn't made for me. I did get charged though. Will I get an automatic chargeback or do I just have to let the 5€ loss...
PlanPremium for StudentsCountryPortugalDeviceXiaomi Redmi Note 4Operating SystemAndroid 7.0 I have a "Premium for students" subscription for about 2 years now I think. I renewed my Student status last month and it was successful, but now I logged in ...
PlanPremiumCountry AustraliaDeviceiPhone SEOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuEI recently upgraded to premium through students discount thinking that I would recieve the 99 cents for three months first to try i...
PlanPremiumCountry TurkeyDevice(iPhone 7Plus)Operating System(iOS 11.4) My Question or IssueHi,I am using Student discount since 30.10.2017 and i know that student discount ends after 1 year if you don’t renew.And the date is 7.month of 2018 now.So i...
Ben deniyorum üye olmuyor premiyuma ama kartımdan her denediğim için gitti yardımcı olun ve haylen üye olamadım
Öğrenci üyeliği için transkript yolladım. Banka ile görüşme sağladım hesabımdan 6,99 TL çekilmiş. Bana onay maili gelmedi. Yardımcı olabilirseniz sevinirim. I sent a transcript for student membership. I made an interview with the bank and took 6.99 T...
My bank account has been debited and my spotify account hasn't been activated. I paid for a student account.
PlanFree/PremiumCountry GreeceDeviceSamsung Galaxy A5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm a university student from Greece and I tried signing up for the Student's Discount Premium. I entered my card details...
I’ve applied for the Student Discount and got approved but I can’t complete my application because the link that SheerID provided is not there.
PlanFree(for now)CountryTurkeyMy Question or IssueHey, I tried to upgrade my account to premium with student discount. It was going well, i choose my university, proceeded. But on the page where you upload required files, i stuck. Then i tried to ref...
PlanFree/PremiumCountry - United Kingdom My Question or Issue I am an American student in the UK attempting to subscribe to Spotify premium through student rates. The Sheer ID manual verification states that it is only for US Title IV schools which m...
PlanPremiumCountry Czech Republic My Question or Issue Hi. Could you tell me, please, if I can use student discount? I'm a student from Czech Republic Thank you for your answer,Best regards,Igor
Hi, I have recently become a student and I'm trying to add this discount to my account, but I cannot get it to verify. My spotify account is connected to facebook which uses my personal email, and I was wondering if that's part of the problem, since ...
Hello,I was trying to acquire Spotify Premium with the student's discount. I filled my credit card's number and I was redirected to sheerid, although I wasn't asked to submit any kind of document. The only thing I did, after searching the site a litt...
hi. I tried to take a student plan. However I entered my information about it. At the credit card page I gave my card's information to blanks. After that I wanted to control this payment from my bank's online page. I saw that you take paymet twice ti...
I already have a family premium account, but I want to change it to a premium student account. When I go to the student page and press "get premium", I get this message: "It appears that you are not eligible for the discounted product that you are tr...
Hello,I recently tried to sign up for the Spotify plus Hulu student deal and my student information could not be found. I’m currently enrolled as a freshman, but I don’t actually start till August. I was wondering if this is the reason my info could ...
Ho effettuato il pagamento per spotify studenti ma mi rimane L account in freeMentre i soldi li ha presi. Perché?
PlanFree/PremiumCountry Norway/ New ZealandDeviceiPhone 6 plusOperating SystemiOS 11 My Question or Issue I am a New Zealand student now taking an exchange in Norway. I recently joined Spotify and would like to upgrade my account to premium, but I do...