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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25996 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25996 Views
  • 19 replies
  • 0 likes

Giving me an error everytime I try to create or link hulu to my student premium

I just created Spotify premium for students yesterday and it doesn't let me link or set up hulu. What it keeps telling me is this, "We've hit a snagGive it another try. If that doesn't work, please let spotify know." I alredy contacted hulu support t...

  • Newbie
  • I just created Spotify premium for students yesterday and it doesn't let me link or set up hulu. What it keeps telling me is this, "We've hit a snag Give it another try. If that doesn't work,&n...
  • osornios
  • Spotify Star
  • 665 Views
  • 1 replies
  • 0 likes
  • Student
  • 665 Views
  • 1 replies
  • 0 likes

Cannot join a plan... premiun nor family

I tried to join a family plan and received the error "Ops... something went wrong". Sometime after I tried to purchase a premium plan and I received the same error. Something is wrong with my account that doesn't let me join any plan other than the f...

  • Newbie
  • I tried to join a family plan and received the error "Ops... something went wrong". Sometime after I tried to purchase a premium plan and I received the same error. Something is wrong with my account...
  • Luke
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Lost Student Discount

PlanPremiumCountryUSADeviceiPhone SE, Macbook Pro Early 2015Operating SystemiOS 11.4.1, OS X El Capitan My Question or IssueI had Spotify Premium for Students, with Hulu, but at some point this year, without my knowledge, Spotify gave me a regular su...

  • Newbie
  • Plan Premium Country USA Device iPhone SE, Macbook Pro Early 2015 Operating System iOS 11.4.1, OS X El Capitan   My Question or Issue I had Spotify Premium for Students, with Hulu, b...
  • Noah
  • Spotify Star
  • 490 Views
  • 2 replies
  • 0 likes
  • Student
  • 490 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Premium Help

Hi, I'm new here so sorry if this is the wrong section to post. My problem is regarding the student premium option. I have recently enrolled in a university and have been told that i can use my uni email address to qualify for Spotify Premium Student...

  • Casual Listener
  • Hi, I'm new here so sorry if this is the wrong section to post.   My problem is regarding the student premium option. I have recently enrolled in a university and have been told that i can use...
  • Alfredo
  • Roadie
  • 547 Views
  • 5 replies
  • 1 likes
  • 547 Views
  • 5 replies
  • 1 likes

Can't Add Hulu To Student Premium

So, I was able to reactive my Premium recently, and now I'm trying to add the Hulu plan to my account again. However, every button on the site that allows me to "add hulu" just link back to each other. If I start from the account overview, it'll take...

  • Casual Listener
  • So, I was able to reactive my Premium recently, and now I'm trying to add the Hulu plan to my account again. However, every button on the site that allows me to "add hulu" just link back to each othe...
  • stsiennamae
  • Casual Listener
  • 1135 Views
  • 6 replies
  • 0 likes
  • Hulu
    Student
  • 1135 Views
  • 6 replies
  • 0 likes

Got double charged when I was renewing my subscription

As the title says,I was fixing up my payment method and thought I could avail the student discount in the middle of transferring schools so I filed the required fields in the credit card section. But after that there was a verification process for th...

  • Newbie
  • As the title says, I was fixing up my payment method and thought I could avail the student discount in the middle of transferring schools so I filed the required fields in the credit card section. B...
  • Luke
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Forgot to renew student discount

PlanPremium Country CanadaDeviceSamsung Operating System AndroidMy Question or IssueFrom April 2018 till July 2018 I have been charged C$9.99 for premium but in truth I am a student and had forgot to renew my student discount. Is a refund possible or...

  • Newbie
  • Plan Premium  Country  Canada Device Samsung  Operating System   Android My Question or Issue From April 2018 till July 2018 I have been charged C$9.99 for premium b...
  • Keanu_C
  • Community Legend
  • 3044 Views
  • 1 replies
  • 0 likes
  • Student
  • 3044 Views
  • 1 replies
  • 0 likes

not eligible for student discount

I am 18, and will be attending University of Maryland, Baltimore County in about a month. I have received news from my school saying that I can apply for Student Discount, but when I go to apply it says I am not eligible. I even tried to make a new s...

  • Newbie
  • I am 18, and will be attending University of Maryland, Baltimore County in about a month. I have received news from my school saying that I can apply for Student Discount, but when I go to apply it s...
  • Keanu_C
  • Community Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • Student
  • 453 Views
  • 1 replies
  • 0 likes

Accessing my Student Discount

I recently signed up for the Spotify Student Discount, but it won't let me access the features (i.e. discounted price, Hulu) until my next payment cycle. Is there any way to fix this?

  • Newbie
  • I recently signed up for the Spotify Student Discount, but it won't let me access the features (i.e. discounted price, Hulu) until my next payment cycle. Is there any way to fix this?
  • Keanu_C
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • Mobile
    Subscription
  • 513 Views
  • 1 replies
  • 0 likes

Can't apply student premium

When I try to apply the student discount, it takes me to a page that says my student discount is available but I can't apply it.

  • Casual Listener
  •   When I try to apply the student discount, it takes me to a page that says my student discount is available but I can't apply it. 
  • Maxim
  • Spotify Star
  • 451 Views
  • 3 replies
  • 0 likes
  • Student
  • 451 Views
  • 3 replies
  • 0 likes

student discount

PlanFree/PremiumCountry DeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuestudent discount says I could not be found and I am in college.

  • Newbie
  • Plan Free/Premium Country   Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue student discount says I could not be found and I am in colle...
  • Maxim
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • Student
  • 362 Views
  • 1 replies
  • 0 likes

Can't activate Hulu

I have a Student Premium account and want to activate Hulu. After clicking on the "Get Started" button, I get a screen saying "Student Discount: available" and the dat e I'm a verified student. Yet I don't have any option to move forward that part. A...

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  • Casual Listener
  •    I have a Student Premium account and want to activate Hulu. After clicking on the "Get Started" button, I get a screen saying "Student Discount: available" and the dat e I'm a verified ...
  • Keanu_C
  • Community Legend
  • 1098 Views
  • 1 replies
  • 1 likes
  • Hulu
  • 1098 Views
  • 1 replies
  • 1 likes

Solved!! Premium is not activating

As a student I've decided to try Spotify premium for Students. I was charged 3.45 EUR for the subscription on the 28th of June, however today (on the 18th of July) my Premium plan hasn't been confirmed, eventhough I tried several times logging in and...

  • Visitor
  • As a student I've decided to try Spotify premium for Students. I was charged 3.45 EUR for the subscription on the 28th of June, however today (on the 18th of July) my Premium plan hasn't been c...
  • Luke
  • Spotify Star
  • 797 Views
  • 3 replies
  • 0 likes
  • Student
  • 797 Views
  • 3 replies
  • 0 likes

student

I was sent a student renew link. I’ve been trying to renew my student access with no success.

  • Casual Listener
  • I was sent a student renew link. I’ve been trying to renew my student access with no success.   
  • Keanu_C
  • Community Legend
  • 484 Views
  • 3 replies
  • 0 likes
  • Student
  • 484 Views
  • 3 replies
  • 0 likes

Superuser Contribution Descuento para estudiantes

PlanFree/PremiumCountry Chile My Question or Issuehace unas semanas, solicite el descuento para estusdiantes, spotify me confirmo el descuento y cobro a la tarjeta correspondiente. Al dia de hoy spotify sigue apareciendome como cuenta free a pesar de...

  • Newbie
  •     Plan Free/Premium Country  Chile     My Question or Issue hace unas semanas, solicite el descuento para estusdiantes, spotify me confirmo el descuento y cobro a ...
  • SergioDavid
  • Roadie
  • 402 Views
  • 1 replies
  • 0 likes
  • Student
  • 402 Views
  • 1 replies
  • 0 likes

Solved!! University not on the list

Hi! I tried to sign up for the student discount, but I could not find University of the Arts Helsinki, Sibelius Academy. Maybe I did not find something, as I am quite new to Spotify. Hope someone can help, Emīlija

  • Newbie
  • Hi!   I tried to sign up for the student discount, but I could not find University of the Arts Helsinki, Sibelius Academy.    Maybe I did not find something, as I am quite new to S...
  • Loxer
  • Community Legend
  • 2470 Views
  • 1 replies
  • 0 likes
  • Student
  • 2470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Etudiant pour lyceen

BonjourEtant lycéen depuis cette année j'ai de l'argent de poche peu élevée et je voudrais savoir si se serait possible d'avoir le tarif réduitMerci d'avance

  • Newbie
  • Bonjour Etant lycéen depuis cette année j'ai de l'argent de poche peu élevée et je voudrais savoir si se serait possible d'avoir le tarif réduit Merci d'avance 
  • SergioDavid
  • Roadie
  • 4756 Views
  • 1 replies
  • 0 likes
  • Student
  • 4756 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged full Premium but I am a student

Hello, I was charged 10.09 today and I should be being charged 5$ for student premium. It says I have full premium. This is an error. I am still a student (no reason why I wouldnt be...). Please help, I am trying to reach out to Spotify and would lik...

  • Regular
  • Hello, I was charged 10.09 today and I should be being charged 5$ for student premium. It says I have full premium. This is an error. I am still a student (no reason why I wouldnt be...). Please help...
  • SergioDavid
  • Roadie
  • 463 Views
  • 1 replies
  • 0 likes
  • premium for students error
  • 463 Views
  • 1 replies
  • 0 likes

Student not found

PlanPremium Student + Hulu DiscountCountry United StatesDevice(Samsung Galaxy S7, Dell Inspiron 14)Operating System(Android, Windows 10) My Question or Issue I am trying to get the Student + Hulu discount but it says that they can't find my informati...

  • Newbie
  • Plan Premium Student + Hulu Discount Country  United States Device (Samsung Galaxy S7, Dell Inspiron 14) Operating System (Android, Windows 10)   My Question or Issue  I am t...
  • Loxer
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • Student discount USA
  • 373 Views
  • 1 replies
  • 0 likes

Solved!! Student account

PlanPremium/StudentCountry PolandDevice Hello, my student/premium account has been deactivated since June. I'm student till September. What is going on there? I have to pay normal price since June.

  • Newbie
  • Plan Premium/Student Country  Poland Device   Hello, my student/premium account has been deactivated since June. I'm student till September. What is going on there? I have to pay norm...
  • sprousej98
  • Roadie
  • 1053 Views
  • 3 replies
  • 0 likes
  • 1053 Views
  • 3 replies
  • 0 likes