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Please see below the current ongoing issues which are under investigation.

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 26114 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 26114 Views
  • 20 replies
  • 0 likes

Switching from student to free

On the cancelling page faq's, it says student discount can't be added to another account until the 12 month period ends, can I still cancel my student and go to free then go back to student discount on the same account in a few months?thanks in advan...

  • Newbie
  • On the cancelling page faq's, it says student discount can't be added to another account until the 12 month period ends, can I still cancel my student and go to free then go back to student discount ...
  • phan_times
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Help me for premium

I bough student premium on net, but my account is not premium yet. I bough it today

  • Casual Listener
  • I bough student premium on net, but my account is not premium yet. I bough it today
  • Bittencourt
  • Spotify Star
  • 302 Views
  • 4 replies
  • 0 likes
  • 302 Views
  • 4 replies
  • 0 likes

Solved!! University upgrade

I signed the university account and I was charged 10 reais on the card. What is it?

  • Casual Listener
  • I signed the university account and I was charged 10 reais on the card. What is it?
  • RAFAELBUGSY
  • Casual Listener
  • 574 Views
  • 6 replies
  • 1 likes
  • 574 Views
  • 6 replies
  • 1 likes

Descuento para estudiantes

He pagado dos veces 4,99€ y sigo siendo free. Solicito que se me devuelva el dinero.

  • Casual Listener
  • He pagado dos veces 4,99€ y sigo siendo free. Solicito que se me devuelva el dinero.
  • user-removed
  • Not applicable
  • 481 Views
  • 3 replies
  • 1 likes
  • Student
  • 481 Views
  • 3 replies
  • 1 likes

Paid For Student Discount Not Knowing It's Only For College Students

I hadn't known the student discount for premium account was only for college students. I am an high school student and thus I couldn't select my school from the list after my payment was done anyway. And of course my account is still at it's free ver...

  • Casual Listener
  • I hadn't known the student discount for premium account was only for college students. I am an high school student and thus I couldn't select my school from the list after my payment was done anyway....
  • Zulserk
  • Casual Listener
  • 388 Views
  • 4 replies
  • 0 likes
  • 388 Views
  • 4 replies
  • 0 likes

Premium para estudantes

Fiz o requerimento para ter o spotify premium para estudantes. No momento que fiz o cadastro houve uma cobranca no meu cartao. Porem hoje cedo fui notificada que essa cobranca foi estornada.O que isso significa? Nao aceitaram o pedido de estudante? N...

  • Newbie
  • Fiz o requerimento para ter o spotify premium para estudantes. No momento que fiz o cadastro houve uma cobranca no meu cartao. Porem hoje cedo fui notificada que essa cobranca foi estornada. O que i...
  • Bittencourt
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

I payed for student but i have no Premium account

Yesterday i payed for Student account and then i couldnt enter my student information. Page didnt open for proof. But when i check my Bank account i can see i payed for Student account to Spotify. How can i contact for change to Premium

  • Newbie
  • Yesterday i payed for Student account and then i couldnt enter my student information. Page didnt open for proof. But when i check my Bank account i can see i payed for Student account to Spotify. Ho...
  • Jodsakhar
  • Regular
  • 422 Views
  • 4 replies
  • 1 likes
  • 422 Views
  • 4 replies
  • 1 likes

Payment Method PayPal Dutch Student Discount

Hello all, As my premium trial is coming to an end, I would like to switch to the Dutch Student Discount service for Spotify. However, the payment methods to switch to this type of subscription is scarce. I know that iDeal (the most used payment meth...

  • Newbie
  • ...ive-Ideas/Subscription-Student-Discount-iDeal-Payment-for-the-Netherlands/idi-p/1649033).  However, what I think is kind of strange is that for German Students there is a PayPal payment method? W...
  • tomdeaardappel
  • Newbie
  • 360 Views
  • 2 replies
  • 0 likes
  • Student
  • 360 Views
  • 2 replies
  • 0 likes

SPOTIFY CHARGE ME 3 TIMES FOR JUST REGISTERING IN THERE PREMIUM BUT STILL IN FREE ACCT

I REGISTER MY SISTER ACCOUNT FOR SPOTIFY STUDENT. AND THE SPOTIFY REFRESH SO I PUT MY CARD DETAILS 3 TIMES, THE SPOTIFY AUTOMATICALLY DEDUCT THE P65 3 TIMES ON MY CARD YET MY SISTER IN NOT YET APPROVED ON HER SPOTIFY PREMIUM ACCT. I ALREADY PAID IT. ...

  • Casual Listener
  • I REGISTER MY SISTER ACCOUNT FOR SPOTIFY STUDENT. AND THE SPOTIFY REFRESH SO I PUT MY CARD DETAILS 3 TIMES, THE SPOTIFY AUTOMATICALLY DEDUCT THE P65 3 TIMES ON MY CARD YET MY SISTER IN NOT YET APPROV...
  • Maxim
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • Student
  • 333 Views
  • 1 replies
  • 0 likes

Student discount restarted

So i had the student discount and one day it said to change my payment method. I had a fraud problem which was fixed but when i went to pay for my student spotify it asked me to resign up....then got charged for regular priced premium. When i went to...

  • Newbie
  • So i had the student discount and one day it said to change my payment method. I had a fraud problem which was fixed but when i went to pay for my student spotify it asked me to resign up....then got...
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Student studying abroad in the UK

Hi there! I am a Canadian studying abroad in the UK. I am trying to access the Canadian student discount but cannot select UK from the drop down menu when using SheerID to select the country where I go to school. I then tried setting up in the UK ins...

  • Newbie
  • Hi there! I am a Canadian studying abroad in the UK. I am trying to access the Canadian student discount but cannot select UK from the drop down menu when using SheerID to select the country where I ...
  • Maxim
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount international student

Good afternoon. At the moment I'm a visiting student at a Canadian University. I would like to subscrive for a premium student account but, whenever I put my credit card credentials (it is an European crediti card) the system said that the credit car...

  • Newbie
  • Good afternoon.   At the moment I'm a visiting student at a Canadian University.   I would like to subscrive for a premium student account but, whenever I put my credit card credentials...
  • Maxim
  • Spotify Star
  • 1347 Views
  • 1 replies
  • 0 likes
  • international
    Student
  • 1347 Views
  • 1 replies
  • 0 likes

Premium problem

I just upgraded to the student premium account online, but for some reason the mobile app is not recognizing that I'm premium now. Ive logged out and in multiple times and it still asks me to sign up for premium. I don't want to put my credit card in...

  • Newbie
  • I just upgraded to the student premium account online, but for some reason the mobile app is not recognizing that I'm premium now. Ive logged out and in multiple times and it still asks me to sign up...
  • LeoRager
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • Student
  • 295 Views
  • 1 replies
  • 0 likes

Student Discount swiss mobile payment

Hi, As I try to pay for my spotify premium account, when it's the normal one eithout any discount, I can pay with my mobile phone, but as I try to get the student discount I can't chose and I'm only able to pay with my credit card. Is that normal ?Th...

  • Newbie
  • Hi,   As I try to pay for my spotify premium account, when it's the normal one eithout any discount, I can pay with my mobile phone, but as I try to get the student discount I can't chose and ...
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Pague y no recibo el servicio premium

Hola.... buenas tardes acabo de intentar activarme en premium para universitarios pero por falta de unos documentos no puede terminar la suscripicion, pero en la notificaciones de mi banco me aparece un cobro de parte de ustedes y no tengo el servici...

  • Newbie
  • Hola....  buenas tardes acabo de intentar activarme en premium para universitarios pero por falta de unos documentos no puede terminar la suscripicion, pero en la notificaciones de mi banco me ...
  • user-removed
  • Not applicable
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

The removal of NUS is a joke

It seems to have been said many times before on this forum, but the removal of NUS is a joke. I have been a premium paying member of Spotify for 5 years, using my NUS student discount for some of those. I come to renew this March and have been told t...

  • Music Fan
  • It seems to have been said many times before on this forum, but the removal of NUS is a joke. I have been a premium paying member of Spotify for 5 years, using my NUS student discount for some of tho...
  • user-removed
  • Not applicable
  • 766 Views
  • 3 replies
  • 2 likes
  • Student
  • 766 Views
  • 3 replies
  • 2 likes

Superuser Contribution Student discount

Hey Spotify-Team, on the 23th of February you charged me 9,99 Euros instead of 4,99 Euros. Please refund 5 Euros, because I am still a student. Best,Elena

  • Casual Listener
  • Hey Spotify-Team,   on the 23th of February you charged me 9,99 Euros instead of 4,99 Euros. Please refund 5 Euros, because I am still a student.   Best, Elena
  • Elco1234
  • Casual Listener
  • 380 Views
  • 2 replies
  • 0 likes
  • Student
  • 380 Views
  • 2 replies
  • 0 likes

Premium Trial to Student

Hello, I signed up for the $0.99 premium trial for 3 months and my subscription ended 2 days ago and it charged me $9.99 for this month, but I have a student ID. Is there anyway to apply that student discount to this month's charge?

  • Newbie
  • Hello, I signed up for the $0.99 premium trial for 3 months and my subscription ended 2 days ago and it charged me $9.99 for this month, but I have a student ID. Is there anyway to apply that student...
  • Maxim
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • discount
    Premium
    Trial
  • 392 Views
  • 1 replies
  • 0 likes

Being A High School STUDENT

Hello, today I applied for the premium with student discount. Spotify doesnt say that Student Discount is only for the College Student on mobile app, i didn't know it so I applied, the app says (i dont know the exact english version i am using turkis...

  • Visitor
  • ...ont know the exact english version i am using turkish) We won't get paid until you confirm your studentship. I looked it and saw that it was only for college  students, so i cannot take the p...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Worldwide Student Discount

Student was paid 2 times for premium and premium was still inactive.

  • Newbie
  • Student was paid 2 times for premium and premium was still inactive.
  • ozerg
  • Newbie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes