Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Good afternoon. Today 26/02/18 I made the registration for me to make Premium by option student, I paid through the credit card, the amount was debited. Send all tuition documentation from my university. But my account did not turn Premium. [Removed ...
Hey guys! I tried to convert my subscribtion to the student sub. a few days ago and uploaded the needed documentation and so on, but it’s still full price. Any ideas?
Hola a Todos.el día de ayer mandé mis documentos para que aprovaran el descuento de universitarios, lo que pasa es que me cobraron tres veces la cuota y aún no tengo el servicio premium ¿Qué es lo que tengo que hacer?
Hello, I'm in France and i'm a studend in a school.I have a problem with the subscription of the student discount at 4,99€ per month.When I want to subscribe and justify my student card, the application tells me that I've already subscribe to this di...
Hello, My daughter is not yet in a University but she is already in Intermidiate in NZ. WIll that not qualify for a student discount?
When getting my student status verified by SheerID, I was sent an email saying 'Document does not display current or valid date'. In the two documents I supplied, one had al the details such as the university, the date of study, my personal informati...
I wanted to apply for the student discount but after entering my student details in it brought me back to the purchase screen so i reentered my card number a couple thinking that i entered in wrong but when i checked my logined in to my bank I charge...
I just recently resubscribed to student premium and I was in the process of verifying Hulu. For some reason, it gave me a trouble message that pretty much didn’t go forward to verifying. My school is on it and this hasn’t been a problem before. What ...
The bill was charged at my account but still shows FREE ACCOUNT on my spotify. How do i fix it?
Hi everyone, So last december, I tried to subscribe to spotify premium for students. I selected my university, uploaded all the necessary documents proving i'm a student, entered my credit card details and got a message saying that my documents were ...
Hola, hoy dia 21 de febrero del 2018, pague la suscripcion a premium con el descuento para universitarios y me llego el correo de verificacion de SheerID, al abrir el correo hay un boton que dice "Completar compra", al dar click al boton me manda a u...
Hello!I've been using Spotify for a long time and consider switching to Premium. I'm currently a student in Switzerland, and wanted to redeem the advertised 50% student discount. When I select this offer (before processing to the payment), Spotify as...
I want to change my username, and to do so I need to switch over to a new account. I want to keep the student discount that I have on my current account but I don't want to wait for 12 months to be able to use it again on the new account. Is there a ...
Hello guys, I'm a student in uk and it s been a year already since I am using spotify, I renewed my premium and I have been charged £15 instead of £5. I am still a student and still want to get the discount does anybody know who should I speak with?
NO PUDE ACREDITAR MI UNIVERSIDAD Y DE TODOS MODOS ME HICIERON EL COBRO LAS DOS VECES QUE INTENTE CONTRATAR PREMIUM
A quien corresponda:Me acabo de suscribir a Spotify Premium para estudiantes y me han cobrado tres veces seguidas la tarifa de 4,99€. Por favor necesito solucionar esto porque no tengo dinero para pagarlo tres veces
Hey! I bought the spotify student premium debate was conducted but I did not get my premium. Can i get a refund
I had started my subscription with student plan and i have been charged for it already but i am unable to use premium features and when i open my account it shows free subscription. I want to know is there something wrong with it why i can’t use prem...
I mistakenly paid premium for students and did not finish checking that I was a student and the card was charged the first monthly payment and today it was charged but in my account it still appears that it is frEe
Guten Tag zusammmen, mein 12 monatiges Premium Abo fuer 4,99€ laeuft am 01.03.2018 ab. Ich studiere weiterhin und moechte das Premium Abo inkl. Studentenrabatt nutzen, dennoch gelingt es mir nicht das Abo zu verlaengern. Mit dem Button in Unidays "sp...