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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24698 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24698 Views
  • 18 replies
  • 0 likes

Superuser Contribution Student premium

I am a college student and didn't know there was student discount till recently so today I tried to change my account from just regular premium to the student premium and my college was not found. I tried to upload my class schedule but still said th...

  • Newbie
  • I am a college student and didn't know there was student discount till recently so today I tried to change my account from just regular premium to the student premium and my college was not found. I ...
  • Alfredo
  • Roadie
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount with no uni email and not my debit card ITALIA-ITALY

Hi all,I was wondering if I upgrade my account to student account (paying 5€) using my personal email ( no uni email) and the debit card of my brother? I'm from italy and my university is univerista di napoli federico II About documents: what types o...

  • Newbie
  • Hi all, I was wondering if I upgrade my account to student account (paying 5€) using my personal email ( no uni email) and the debit card of my brother?   I'm from italy and my university is ...
  • Alfredo
  • Roadie
  • 611 Views
  • 1 replies
  • 0 likes
  • 611 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment duplicated

Hello, I' ve changed my plan from premium to student. But spotify is charging me for Both plans. What should i do?

  • Newbie
  • Hello,   I' ve changed my plan from premium to student. But spotify is charging me for Both plans. What should i do?
  • Alfredo
  • Roadie
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems

I'm having problems. I paid for the university plan and my account is still in the free plan.Look the pics:

  • Newbie
  • I'm having problems. I paid for the university plan and my account is still in the free plan. Look the pics:
  • Alfredo
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Use Student Discount

I am unable to access my student discount because it says someone is already using the credentials. However, whoever that is is not me. Spotify has been somewhat unhelpful in helping me resolve this issue so far. Thank you.

  • Newbie
  • I am unable to access my student discount because it says someone is already using the credentials.  However, whoever that is is not me.  Spotify has been somewhat unhelpful in helping me r...
  • Alfredo
  • Roadie
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Student discount

Hey,I started to create my premium account as a student, I put my card number, I chose my university on the list and then before I upload the document, the browser switch off. How and where can I upload the document now? They already took money from ...

  • Newbie
  • Hey, I started to create my premium account as a student, I put my card number, I chose my university on the list and then before I upload the document, the browser switch off. How and where can I u...
  • Maxim
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Spotify and Hulu Disconnection

My Spotify Premium Student Account was once connected to Hulu, allowing free access to Hulu. It has recently disconnected without any apparent reason. I am now unable to access Hulu as I have in the past. What are the steps I need to take to correct ...

  • Newbie
  • My Spotify Premium Student Account was once connected to Hulu, allowing free access to Hulu. It has recently disconnected without any apparent reason. I am now unable to access Hulu as I have in the ...
  • 923 Views
  • 0 replies
  • 9 likes
  • 923 Views
  • 0 replies
  • 9 likes

Student Premium

Hello, I already have student premium but i can't use it because I didn't pay on time, but i want to pay for it again how can i pay and use it again?

  • Newbie
  • Hello, I already have student premium but i can't use it because I didn't pay on time, but i want to pay for it again how can i pay and use it again? 
  • MattSuda
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Cobranca de 10 reais

Bom dia, fiz a alteracao do meu plano de R$16,90 para o plano de estudante, e foi cobrado no meu cartao um valor de R$10,00. Gostaria de saber se este valor sera extornado, e tambem, se devo cancelar meu Premium, pois na data de 08/03 sera cobrado o ...

  • Newbie
  • Bom dia, fiz a alteracao do meu plano de R$16,90 para o plano de estudante, e foi cobrado no meu cartao um valor de R$10,00. Gostaria de saber se este valor sera extornado, e tambem, se devo cancelar...
  • Bittencourt
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

I paid and i cant cancel the suscription

I was wrong and I thought that the student discount is not only for university students so I paid and they did not activate my account and it does not appear to me as if I had paid.

  • Newbie
  • I was wrong and I thought that the student discount is not only for university students so I paid and they did not activate my account and it does not appear to me as if I had paid.
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Student
  • 262 Views
  • 1 replies
  • 0 likes

Student Premium doesn‘t work

I already paid for my account. But i cant save my musics, its not premium. How can i fix this?

  • Newbie
  • I already paid for my account. But i cant save my musics, its not premium. How can i fix this?
  • Luke
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Premium
  • 242 Views
  • 1 replies
  • 0 likes

My Spotify don’t work

I pay for Spotify university plan, send my document, and in my app still free

  • Newbie
  • I pay for Spotify university plan, send my document, and in my app still free
  • Luke
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Student Discount: When I will have acess to premium?

I had a free plan. Now, I’ve asked for a plan with student discount. It was not debited on my cred card wet and was not updated on my profile. How much time i will have to wait for te acess? Until you verify if I am a student I will have to use the f...

  • Casual Listener
  • I had a free plan. Now, I’ve asked for a plan with student discount. It was not debited on my cred card wet and was not updated on my profile. How much time i will have to wait for te acess? Until yo...
  • LeoRager
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Hulu not activating with spotify student

I vonnected my hulu account to my spotify account but when I try to log in on hulu it prompts me to choose a payment plan. The only option withing my spotify account settings is to deactivate my hulu account.help

  • Newbie
  • I vonnected my hulu account to my spotify account but when I try to log in on hulu it prompts me to choose a payment plan. The only option withing my spotify account settings is to deactivate my hulu...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

German Student Discount

How old does one have to be in order to use the Student Discount?

  • Newbie
  • How old does one have to be in order to use the Student Discount?
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Problems with subscription to Student discount

Hi everyone!So this is actually a long story.So I had my own account in wich I signed up with my email. Few days later I subscribed to Student Discount, and everything was amazing, I Even logged in ay my laptop. Then at the middle of the month my app...

  • Newbie
  • Hi everyone! So this is actually a long story. So I had my own account in wich I signed up with my email. Few days later I subscribed to Student Discount, and everything was amazing, I Even logged ...
  • Bethany_Dawn
  • Community Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • Student
    Subscribtion
    Subscriptions
  • 475 Views
  • 1 replies
  • 0 likes

Student Discount

What do I do if I am in fact a student at a college but the SheerID is not confirming that I am?

  • Newbie
  • What do I do if I am in fact a student at a college but the SheerID is not confirming that I am? 
  • Maxim
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Deleting old account and no premium

I wanted to delete my old account and use my new one and get the student discount. My old account has been deactivated, but it's telling me my name information is tied to that old account still. Is this because the account was not deleted or because ...

  • Newbie
  • I wanted to delete my old account and use my new one and get the student discount. My old account has been deactivated, but it's telling me my name information is tied to that old account still.&nbsp...
  • LeoRager
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Student discount

When I saw student discount I think it was good and I had to try it. But the problem is I am a high school student. So after the payment process It asked me my SheerID. I didnt know this is only for university students. And I closed it. But then when...

  • Newbie
  • ...or university students. And I closed it. But then when I checked my recent transactions there was a payment. Now I dont know what to do.
  • Wrambs
  • Casual Listener
  • 415 Views
  • 2 replies
  • 0 likes
  • 415 Views
  • 2 replies
  • 0 likes