Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 26291 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 26291 Views
  • 20 replies
  • 0 likes

Spotify to Hulu unable to sync with Student

I renewed my Spotify student account and tried to link spotify to Hulu and it keeps giving me a pop-up that says, "This field is required. Need Help? Contact Us." It has never done this before and i was wondering if anyone knew a solution.

  • Newbie
  • I renewed my Spotify student account and tried to link spotify to Hulu and it keeps giving me a pop-up that says, "This field is required. Need Help? Contact Us." It has never done this before and i ...
  • 421 Views
  • 0 replies
  • 0 likes
  • 421 Views
  • 0 replies
  • 0 likes

student

Hi, I'm a french student (idk how to make the website in french so I post this message here). I've an account on spotify since at least 1 year but I'm a student and I would like to have the right price but my e-mail adress isn't recognize. I don't kn...

  • Newbie
  • Hi, I'm a french student (idk how to make the website in french so I post this message here). I've an account on spotify since at least 1 year but I'm a student and I would like to have the right pri...
  • Maxim
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Discount for students problem

So I created a student account my first year of college but I had a different email and password for that account and never bothered to check because of auto login. Today I changed all my Facebook info but it didn't change my spotify info. Now I don'...

  • Newbie
  • So I created a student account my first year of college but I had a different email and password for that account and never bothered to check because of auto login.  Today I changed all my Face...
  • 342 Views
  • 0 replies
  • 0 likes
  • Help
    Student
  • 342 Views
  • 0 replies
  • 0 likes

Double charged in student premium

I was trying to register in student premium but i had trouble uploading required files so i didnt continue. Then when i checked my bank account, it shows I got charged twice from Spotify. I would like to have a refund for this.

  • Newbie
  • I was trying to register in student premium but i had trouble uploading required files so i didnt continue. Then when i checked my bank account, it shows I got charged twice from Spotify. I would lik...
  • Maxim
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Says I’m not a student?

I’ve tried to get the Student one but it says I’m not a student? I have my student id and all my classes?

  • Newbie
  • I’ve tried to get the Student one but it says I’m not a student? I have my student id and all my classes?
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Student Premium Account

Hi for some reason I’ve been charged £9.99 for this months subscription when I had a student premium account with an NUS card, I have just signed up for Uni days but don’t want to pay an additional £4.99, therefore is there any way I can be refunded ...

  • Newbie
  • Hi for some reason I’ve been charged £9.99 for this months subscription when I had a student premium account with an NUS card, I have just signed up for Uni days but don’t want to pay an additional £...
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Student
  • 257 Views
  • 1 replies
  • 0 likes

Can't pay Spotify for students

Short question, I am from Germany but now studying in Austria, but now I can't pay my Spotify premium only because my credit card is from Germany? I won't get an austrian credit card just for Spotify and other payment options are not available. There...

  • Newbie
  • Short question,    I am from Germany but now studying in Austria, but now I can't pay my Spotify premium only because my credit card is from Germany? I won't get an austrian credit card j...
  • Maxim
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution I didn't complete the student verification and got charged anywas

Hello, I run into an issue yesterday, where I wanted to apply for a student discount with my ISIC card. I entered my credit card details, clicked continue and was taken to a "student status verification" page. There I found out I was missing the requ...

  • Newbie
  • Hello,   I run into an issue yesterday, where I wanted to apply for a student discount with my ISIC card. I entered my credit card details, clicked continue and was taken to a "student status ...
  • Alfredo
  • Roadie
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Spotify Student for McGill Students

Happy to see that spotify student has come to Canada but why is McGill excluded? Would really like to be able to access the discounted price. Why is McGill not on the list of Canadian schools?

  • Casual Listener
  • Happy to see that spotify student has come to Canada but why is McGill excluded? Would really like to be able to access the discounted price. Why is McGill not on the list of Canadian schools? 
  • Andres000000087
  • Newbie
  • 10139 Views
  • 10 replies
  • 5 likes
  • 10139 Views
  • 10 replies
  • 5 likes

Headspace and Spotify Premium package + Student discount. Is it possible to combine the two?

I currently have the Spotify and Headspace package. I was wondering if I could combine it with the student discount to make it even cheaper? Thanks for your time.

  • Newbie
  • I currently have the Spotify and Headspace package. I was wondering if I could combine it with the student discount to make it even cheaper?   Thanks for your time. 
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

From Premium to Student Subscription

Hello,I have a Premium subscription via Salt and I would like to change for a Student one but Salt doesn't that. How can I do that ? Should I stop my subscription and get a Student one ? Thanks

  • Newbie
  • Hello, I have a Premium subscription via Salt and I would like to change for a Student one but Salt doesn't that. How can I do that ? Should I stop my subscription and get a Student one ? &nbs...
  • Bethany_Dawn
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount

Hello,I have written my card info but I couldn't upload the file proving I'm a student. Now 3,49€ were discounted from my account but I'm not Premium and I couldn't upload the file without putting another card info. I hope you can help me. Regards, A...

  • Visitor
  • Hello, I have written my card info but I couldn't upload the file proving I'm a student. Now 3,49€ were discounted from my account but I'm not Premium and I couldn't upload the file without putting ...
  • user-removed
  • Not applicable
  • 711 Views
  • 2 replies
  • 0 likes
  • discount
    Student
  • 711 Views
  • 2 replies
  • 0 likes

Solved!! The duration of student discount

Hi. I am curious about 'Is the total duration of student discount 12 months or Can I keep using that discount after 12 months?'.

  • Casual Listener
  • Hi. I am curious about 'Is the total duration of student discount 12 months or Can I keep using that discount after 12 months?'.
  • Bittencourt
  • Spotify Star
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount fraud?

Hi, I am university student in the united states and have been trying to upgrade my free account using the student discount. I used my school email to create the account originally. When I get to the payment page to upgrade, once I go to verify that ...

  • Newbie
  • Hi, I am university student in the united states and have been trying to upgrade my free account using the student discount. I used my school email to create the account originally. When I get to the...
  • Maxim
  • Spotify Star
  • 1749 Views
  • 1 replies
  • 0 likes
  • Student
  • 1749 Views
  • 1 replies
  • 0 likes

Duvida Quanto a minha universidade no Plano estudante

Entao, fiz minha assinatura premium de estudante, pois estudo na ESCOLA NAVAL, porem nao constatei ela na lista de universidades somente a AMAN que difere da ESCOLA NAVAL pois e do exercito. A minha duvida e se eu posso continuar o processo enviando ...

  • Newbie
  • Entao, fiz minha assinatura premium de estudante, pois estudo na ESCOLA NAVAL, porem nao constatei ela na lista de universidades somente a AMAN que difere da ESCOLA NAVAL pois e do exercito. A minha ...
  • Bittencourt
  • Spotify Star
  • 1055 Views
  • 1 replies
  • 0 likes
  • 1055 Views
  • 1 replies
  • 0 likes

Verification account for students

How can i verification my account (for students) with ShereID? Can u tell me guys? Spotify took my money, but still i don’t have premium for students...

  • Newbie
  • How can i verification my account (for students) with ShereID? Can u tell me guys?  Spotify took my money, but still i don’t have premium for students...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

payment

come on guys i really need help i have paid today 42 turkish lira for spotify's current campaign (student premium), but my account did not switch over to premium and also it must be 6.99 turkish lira but spotify transferred me 6 time more than this. ...

  • Casual Listener
  • come on guys i really need help  i have paid today 42 turkish lira for spotify's current campaign (student premium), but my account did not switch over to premium and also it must be 6.99 turki...
  • 370 Views
  • 0 replies
  • 0 likes
  • Other
    Student
    transferred
  • 370 Views
  • 0 replies
  • 0 likes

Cant join Student Premium, but spotify already charge me

Im kenny from Indonesia, i want to join Spotify Student Premium. But i cant attach file, i tried 5/6 times, also hit "submit" command. Finally, i let it go. I thought, i'll try next time. But i checked my bank app, and find that Spotify already charg...

  • Casual Listener
  • Im kenny from Indonesia, i want to join Spotify Student Premium. But i cant attach file, i tried 5/6 times, also hit "submit" command. Finally, i let it go. I thought, i'll try next time. But i check...
  • Kennfrs
  • Casual Listener
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Problemas com pagamento no Plano Universitario

A mensalidade com desconto de 50% sempre pago pelo meu cartao de credito. Neste mes de dezembro realizei o pagamento no dia 12/12/17, mas nao recebi nenhuma confirmacao de pagamento no meu e-mail do EBANX. Com isso, meu plano universitario foi suspen...

  • Newbie
  • A mensalidade com desconto de 50% sempre pago pelo meu cartao de credito. Neste mes de dezembro realizei o pagamento no dia 12/12/17, mas nao recebi nenhuma confirmacao de pagamento no meu e-mail do ...
  • Bittencourt
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Desconto univertario

Fiz meu pedido para desconto universita rio equando confirmei a instituicao o spotify voltou a pagina inicial e nao consegui enviar o documento de comprovacao de matricula .Voltei e tentei fazer novamente e quando tentei colocar a instituicao foi inf...

  • Newbie
  • Fiz meu pedido para desconto universita rio equando confirmei a instituicao o spotify voltou a pagina inicial e nao consegui enviar o documento de comprovacao de matricula .Voltei e tentei fazer nova...
  • Bittencourt
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes