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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 23973 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 23973 Views
  • 17 replies
  • 0 likes

Spotify Estudante Premium

Não consigo selecionar a música para tocar sem ser no modo aleatório.

  • Visitor
  • Não consigo selecionar a música para tocar sem ser no modo aleatório.
  • Bittencourt
  • Spotify Star
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

Try premium free for 30days?

I paid premium for student. Can I get the 30days free premium?

  • Newbie
  • I paid premium for student. Can I get the 30days free premium?
  • Maxim
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

PAYMENTS

Hello, i would like to ask regarding about my payment. First i subscribe to student discount then i entered my card’s info, then it leads me to a page where i need to send pictures for verification, so i sent pictures. After that, it appears in the p...

  • Newbie
  • Hello, i would like to ask regarding about my payment. First i subscribe to student discount then i entered my card’s info, then it leads me to a page where i need to send pictures for verificat...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Student Discount problem

I wanted to change my subscription to Students one.Cannot do that becouse of "This offer has already been used."What to do?

  • Newbie
  • I wanted to change my subscription to Students one. Cannot do that becouse of "This offer has already been used." What to do? 
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

No sale el Premium para Estudiantes Universitarios

Buenas noches con todos,Por favor necesito de su ayuda...Hoy día estaba intentando conseguir la versión Premium para Estudiantes Universitarios pero, cuando la información se cargó y todo, regresé accidentalmente a la información inicial donde se pon...

  • Newbie
  • Buenas noches con todos, Por favor necesito de su ayuda... Hoy día estaba intentando conseguir la versión Premium para Estudiantes Universitarios pero, cuando la información se cargó y todo, regres...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Error when confirming student status

I've had premium for ~2 years but never used the student discount. I tried signing up, but keep getting this error:Unfortunately, we couldn't confirm that you're a student. Please check your details and try again.If we still can't confirm your detail...

  • Newbie
  • I've had premium for ~2 years but never used the student discount. I tried signing up, but keep getting this error: Unfortunately, we couldn't confirm that you're a student.  Please check you...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Solved!! Graduate Student Discount

I'm a first year PhD student, and Spotify's student recognition system won't recognize that I'm a student at my school. Is there anything I can do?

  • Casual Listener
  • I'm a first year PhD student, and Spotify's student recognition system won't recognize that I'm a student at my school. Is there anything I can do?
  • 12noonclock
  • Visitor
  • 6855 Views
  • 3 replies
  • 1 likes
  • 6855 Views
  • 3 replies
  • 1 likes

Cadastro com Desconto para Estudante

Boa Tarde, Não tinha conta no Spotify e fiz uma recentemente com desconto para estudantes, cadastrei meu cartão e recebi um e-mail para confirmação de conta. Contudo ainda não obtive resposta quanto ao cadastro de estudante, e quando entro no spotify...

  • Newbie
  • Boa Tarde,   Não tinha conta no Spotify e fiz uma recentemente com desconto para estudantes, cadastrei meu cartão e recebi um e-mail para confirmação de conta. Contudo ainda não obtive respost...
  • Bittencourt
  • Spotify Star
  • 696 Views
  • 1 replies
  • 0 likes
  • 696 Views
  • 1 replies
  • 0 likes

como emitir boleto para universitários

como faço para emitir uma boleto pra o spotify para universitários , poisnão tenho cartão de crédito?

  • Newbie
  • como faço para emitir uma boleto pra o spotify para universitários , poisnão tenho cartão de crédito?  
  • Bittencourt
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Cobrança indevida

Tinha o Premium e migrei para o de estudantes, porém agora estão vindo suas cobranças na minha fatura!

  • Casual Listener
  • Tinha o Premium e migrei para o de estudantes, porém agora estão vindo suas cobranças na minha fatura! 
  • Bittencourt
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Activating the Student Discount

I currently have Spotify free and when I tried to activate Premium Student Discount, it said that my university is associated with another spotify account, but I do not have any other spotify accounts. I once had another one, but it is no longer acti...

  • Newbie
  • I currently have Spotify free and when I tried to activate Premium Student Discount, it said that my university is associated with another spotify account, but I do not have any other spoti...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Solved!! Issues

I had Spotify student premium earlier this year and I try to activate it again and after I submit my credit card information this message pops up ,"This form has expired. Please reload the page and try again." I tried 5 times and no luck .

  • Casual Listener
  • I had Spotify student premium earlier this year and I try to activate it again and after I submit my credit card information this message pops up ,"This form has expired. Please reload the page and t...
  • LeoRager
  • Community Legend
  • 363 Views
  • 3 replies
  • 0 likes
  • 363 Views
  • 3 replies
  • 0 likes

spotify premium para universitarios

el 4 de noviembre de este año, estaba verificando si aplcaba para el descuento de universitarios, diligencie los datos del metodo de pago, y en el momento que pedian las imagenes que soportaran que si estuviera inscrito a la universidad, la pagina de...

  • Newbie
  • el 4 de noviembre de este año, estaba verificando si aplcaba para el descuento de universitarios, diligencie los datos del metodo de pago, y en el momento que pedian las imagenes que soportaran que s...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Student Premium account - USA not in drop down

My credit card has been charged $4.99 for the premium student account, but I am unable to access it because I go to school in Maine, USA and the United States is not in the drop down list when confirming i am a student

  • Newbie
  • My credit card has been charged $4.99 for the premium student account, but I am unable to access it because I go to school in Maine, USA and the United States is not in the drop down list when confir...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Cannot use any credit card to subscribe

Dear community, Whenever I try to subscribe for the Student Premium Subscription I get this:Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.I tried differe...

  • Newbie
  • Dear community,   Whenever I try to subscribe for the Student Premium Subscription I get this: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been c...
  • N_Bo
  • Newbie
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

I didnt take any service and im not premium now

i applied aş a student to spotify but the payment was made four times. and im not premium now. please help me i want to back my money.

  • Casual Listener
  • i applied aş a student to spotify but the payment was made four times. and im not premium now. please help me i want to back my money.
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

cant recieved prenium features after purcased

Hello, i bought premium for student 2 hour ago but still waiting email to enable my premium. Hurry up please my trip will end soon.

  • Casual Listener
  • Hello, i bought premium for student 2 hour ago but still waiting email to enable my premium. Hurry up please my trip will end soon.
  • NjordNystrom
  • Casual Listener
  • 374 Views
  • 4 replies
  • 0 likes
  • 374 Views
  • 4 replies
  • 0 likes

Me cobraron 5 veces!

Buenas se me ha cobrado una vez 9.99 suscripción Premium y a continuación 4 veces suscripción Premium con descuento a estudiantes. Desde el banco no puedo devolver el pago al ser una tarjeta de débito. No hay manera de contactar con spotify, me sient...

  • Newbie
  • Buenas se me ha cobrado una vez 9.99 suscripción Premium y a continuación 4 veces suscripción Premium con descuento a estudiantes. Desde el banco no puedo devolver el pago al ser una tarjeta de débit...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

How to return a money

how to return money for a student if he did not receive his functions?

  • Newbie
  • how to return money for a student if he did not receive his functions?
  • IguanaSetup
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes