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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24582 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24582 Views
  • 18 replies
  • 0 likes

Student Spotify and Hulu bundle

Hey! So I just paid for the spotify and hulu bundle and it was charged to my card, but my account still remains a a free account. What can I do?

  • Newbie
  • Hey!    So I just paid for the spotify and hulu bundle and it was charged to my card, but my account still remains a a free account. What can I do? 
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Can't register as a student

I've already got a spotify premium account but I can't change it to a student account (it says it can't verify me as a student). What do I do?

  • Newbie
  • I've already got a spotify premium account but I can't change it to a student account (it says it can't verify me as a student).  What do I do?
  • SofiaM1
  • Casual Listener
  • 1373 Views
  • 1 replies
  • 0 likes
  • 1373 Views
  • 1 replies
  • 0 likes

Spotify Charged Me Twice but No Premium Account

Could someone please help me I was trying to register my spotify account for the Student Discount. It didnt go through and I did not receive any verification. But when I checked my bank details I saw that I was charged twice. I called my bank they sa...

  • Newbie
  • Could someone please help me I was trying to register my spotify account for the Student Discount. It didnt go through and I did not receive any verification. But when I checked my bank details I saw...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Student discount

About 2 months ago I got an email asking me to confirm my student email to continue getting my student discount so I folewed the link and put my information in and everything seemed fine, but I just checked my bank statement and my student discount h...

  • Newbie
  • About 2 months ago I got an email asking me to confirm my student email to continue getting my student discount so I folewed the link and put my information in and everything seemed fine, but I just ...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Me cobraron pero no tengo cuenta Premium

Estaba haciendo el registro para el Premium de Universitarios, no me dejaba seleccionar un archivo, entonces cerré la aplicación y volví a abrirla para ver si ya me dejaba seleccionar un archivo y poder verificar mi cuenta universitaria, y me pidió q...

  • Newbie
  • Estaba haciendo el registro para el Premium de Universitarios, no me dejaba seleccionar un archivo, entonces cerré la aplicación y volví a abrirla para ver si ya me dejaba seleccionar un archivo y po...
  • tamaravelasco18
  • Newbie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Spotify Premium

I created a spotify student premium account a couple of weeks ago. I downloaded the app on my phone and created playlists and everything was fine. I then downloaded the app on my macbook last night and went to log in and realized I forgot my password...

  • Newbie
  • I created a spotify student premium account a couple of weeks ago. I downloaded the app on my phone and created playlists and everything was fine.    I then downloaded the app on my macbo...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Can't pay for student discount premium with a debit card

Hello, Does anyone know if I could use my debit card to pay for spotify premium or not? It seems to accept credit cards only. SOS!!

  • Newbie
  • Hello,  Does anyone know if I could use my debit card to pay for spotify premium or not? It seems to accept credit cards only. SOS!!
  • Maxim
  • Spotify Star
  • 730 Views
  • 1 replies
  • 1 likes
  • 730 Views
  • 1 replies
  • 1 likes

Premium account problem

I have bought premium account for students, i sent the document by email, the price has taken from my credit card. But today i cant use premium account what is the problem

  • Newbie
  • I have bought premium account for students, i sent the document by email, the price has taken from my credit card. But today i cant use premium account what is the problem
  • bettyboob4242
  • Newbie
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Payment

I am a student and am usually charged no more then $6 for Spotify a month. I am still technically a student but they charged me almost $11, as it would be without the student discount. I am angered about this due to shortage of money right now, and r...

  • Newbie
  • I am a student and am usually charged no more then $6 for Spotify a month. I am still technically a student but they charged me almost $11, as it would be without the student discount. I am angered a...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Student Discount Does not work

Hi!I am already using Spotify since two years. As I am a student I always used the discount. Now, suddelny it is the second time spotify chares 10 € from my account and I am loggend in as normal Premium User. When I go to: Change -> get student disco...

  • Newbie
  • Hi! I am already using Spotify since two years.  As I am a student I always used the discount. Now, suddelny it is the second time spotify chares 10 € from my account and I am loggend in as no...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Spotify won’t recognize my student email?

I am currently using Apple Music with my student discount but I wanted to switch to Spotify. But eveytime I try to sign up, it says it cannot find my name. But I’m using the same exact information with Apple and it’s working.

  • Newbie
  • I am currently using Apple Music with my student discount but I wanted to switch to Spotify. But eveytime I try to sign up, it says it cannot find my name. But I’m using the same exact information wi...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Recently charged for Premium when I've had the Student plan for the past year..?!

Recently just got charged today as a Premium plan user when I got charged last month on October 6th 4.99 as a student discount. ?! I never approved of such change nor did any changes.

  • Newbie
  • Recently just got charged today as a Premium plan user when I got charged last month on October 6th 4.99 as a student discount. ?! I never approved of such change nor did any changes. 
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Can't access Spotify student discount

I've been a Spotify user for a couple of years now and I started college about 2 months ago and I wanted to use the student discount but Spotify said I wasn't qualified. I think the problem here is that I was a family member user and some of the peop...

  • Casual Listener
  • I've been a Spotify user for a couple of years now and I started college about 2 months ago and I wanted to use the student discount but Spotify said  I wasn't qualified. I think the problem her...
  • ozandh
  • Casual Listener
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Student Spotify Problem

I'm a student. I buy spotify premium. Premium account did not come to me. Why ?

  • Newbie
  • I'm a student. I buy spotify premium. Premium account did not come to me.  Why ?  
  • Pipperflipjones
  • Newbie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Student Spotify

Hey. I wanted to join to Students Premium, but university wasn’t founded, so I decided that I don’t want the Premium. But money from my bank account gone to Spotify. Now i have not spotify premium and I have not my money. How I can return my money?

  • Newbie
  • Hey. I wanted to join to Students Premium, but university wasn’t founded, so I decided that I don’t want the Premium. But money from my bank account gone to Spotify. Now i have not spotify premium a...
  • Caalvarezb
  • Newbie
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

where is the acredicated university list

where is the acredicated university list in Turkey for student discount. It is very interesting that you do not publish the list.Please share

  • Newbie
  • where is the acredicated university list in Turkey for student discount. It is very interesting that you do not publish the list. Please share
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Duplicate Charge

I used PayMaya for student discount and it charged me 3x the payment which is 65 x 3 = PHP 195. Kindly check the system. I wanna know if the subscription will be counted for 3 months. I'm okay with that otherwise I want a refund. 3 months or refund. ...

  • Newbie
  • I used PayMaya for student discount and it charged me 3x the payment which is 65 x 3 = PHP 195. Kindly check the system. I wanna know if the subscription will be counted for 3 months. I'm okay with t...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

STUDENT PREMIUM

Hi, I have bought Student Premium account In Turkey and before I have verified my SheerID I paid my fee and Its charged! now I have to pay again to get my premium which Is hilarious can I get help and I want my money back in this circumstances! I do ...

  • Visitor
  • Hi, I have bought Student Premium account In Turkey and before I have verified my SheerID I paid my fee and Its charged! now I have to pay again to get my premium which Is hilarious can I get help an...
  • kejt_
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

STUDENT DISCOUNT

I got an email from SheerID that confirmed that I'm enrolled to my Univerisity, and I had to press the button COMPLETE PURCHASE. Once I did that a pink page of Spotify opened and there was writte THE PAGE IS NO LONGER AVAILABLE.So now my acount still...

  • Visitor
  • I got an email from SheerID that confirmed that I'm enrolled to my Univerisity, and I had to press the button COMPLETE PURCHASE. Once I did that a pink page of Spotify opened and there was writte THE...
  • user-removed
  • Not applicable
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes