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Please see below the current ongoing issues which are under investigation.

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24456 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24456 Views
  • 18 replies
  • 0 likes

Trouble paying studentdiscount

Hello, I want to transfer my premium account into a student account but I can only pay with creditcard. Is this normal or can I also pay with IDEAL as I am doing now with my normal premium account?

  • Casual Listener
  • Hello,   I want to transfer my premium account into a student account but I can only pay with creditcard. Is this normal or can I also pay with IDEAL as I am doing now with my normal premium a...
  • SpotCreated
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! Student discount

I tried 3 times to pay the premium. In tge third, i got the confirmation from the website but when i go back to spotify, there's no option to continue, and it never works. It taked too long for the confirmation that i study and usually the previous p...

  • Casual Listener
  • I tried 3 times to pay the premium. In tge third, i got the confirmation from the website but when i go back to spotify, there's no option to continue, and it never works. It taked too long for the c...
  • Nagazai
  • Casual Listener
  • 473 Views
  • 3 replies
  • 0 likes
  • 473 Views
  • 3 replies
  • 0 likes

subscription didn't activate but CC got charged

Hello everyone I tried to begin a student subscription but it didn't quite work. After logging in on my uni site, I got a "Verification Complete" screen. I waited and waited and after about 5 minutes I just assumed the app had crashed. I closed it, a...

  • Newbie
  • Hello everyone     I tried to begin a student subscription but it didn't quite work. After logging in on my uni site, I got a "Verification Complete" screen. I waited and waited and afte...
  • SpotCreated
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

subscribed twice by mistake, charged twice per month?

Hi, yesterday I tried to subscribe on spotify premium (student). As I didn't know that sheerID doesn't work at night, I tried to subscribe twice. I just received TWO mails from spotify saying that I paid 4,16 euros. Do you know If I'll pay the premiu...

  • Newbie
  • Hi, yesterday I tried to subscribe on spotify premium (student). As I didn't know that sheerID doesn't work at night, I tried to subscribe twice. I just received TWO mails from spotify saying that I ...
  • SpotCreated
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

I didn't complete my premium subscription but money was still taken off my bank account! Want refund

Hello Earlier I was interested in the student discount and I entered all my card information but when I saw that I had to upload a document of myself in an institution I decided I don't want this after all. Anyways, because I had already entered all ...

  • Newbie
  • Hello   Earlier I was interested in the student discount and I entered all my card information but when I saw that I had to upload a document of myself in an institution I decided I don't want...
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Student Discount Abroad

Hello everyone!I have a problem with getting the student discount and I hope you can help me! I'm a German studying at a Dutch university and I'm already successfully registered on UNiDays and in the Netherlands in general (BSN). The thing is that my...

  • Newbie
  • Hello everyone! I have a problem with getting the student discount and I hope you can help me! I'm a German studying at a Dutch university and I'm already successfully registered on UNiDays and in t...
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Student Premium to Family Premium

I bought the student premium package yesterday for five bucks but then my mom bought the family package and I was put on that one today. Can I get a refund for the student membership since I didn't even use it for 24 hours? and do I have to cancel so...

  • Newbie
  • I bought the student premium package yesterday for five bucks but then my mom bought the family package and I was put on that one today. Can I get a refund for the student membership since I didn't e...
  • SpotCreated
  • Roadie
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Student discount

Hello, A week ago I registered with attached photo as a student for spotify premium. Still I didn't get any answer from Spotify... The only way to get in touch with Spotify is apparently by making this... How long does it take when you get any respon...

  • Newbie
  • Hello,   A week ago I registered with attached photo as a student for spotify premium. Still I didn't get any answer from Spotify... The only way to get in touch with Spotify is apparently by ...
  • SpotCreated
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Accidentally paied double

Hi guys I requested the studentsversion for my account. After the confirmation of the studentversion i acidentally bought the normal version. My card is charges twice right now. Do i have two contracts now or how can i get the money back for the norm...

  • Newbie
  • Hi guys   I requested the studentsversion for my account. After the confirmation of the studentversion i acidentally bought the normal version. My card is charges twice right now. Do i have t...
  • SpotCreated
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Student discount problem

My pc rebooted when i was inserting my stundent's information, now the value has been discounted from my credit card and i dont confirmed my student's information, how can i get a link to send my college's bill and everything?

  • Newbie
  • My pc rebooted when i was inserting my stundent's information, now the value has been  discounted from my credit card and i dont confirmed my student's information, how can i get a link to send ...
  • Bittencourt
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Can we get our money back?

My father paid about 10 dollars for the students offer , we couldnt use it at the end because it was only for university students and I'm in my last year of highschool. Please tell me we can get the money back. :'(

  • Newbie
  • My father paid about 10 dollars for the students offer , we couldnt use it at the end because it was only for university students and I'm in my last year of highschool. Please tell me we can get t...
  • Jacob
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Duda Descuento para estudiantes

Hola, he solicitado el descuento para estudiantes y aun no se me ha verificado, pero ya me han realizado el cargo en la cuenta. La cuenta me sigue apareciendo en free. Es normal??

  • Newbie
  • Hola, he solicitado el descuento para estudiantes y aun no se me ha verificado, pero ya me han realizado el cargo en la cuenta. La cuenta me sigue apareciendo en free. Es normal??
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

NUS Discount

Hi, i'm trying to purchase the student spotify but It will only take me to unidays website. I only have an NUS card as I am an apprentice so i haven't got an student portal to sign on too. any help would be appreciated thanks

  • Newbie
  • Hi,   i'm trying to purchase the student spotify but It will only take me to unidays website.   I only have an NUS card as I am an apprentice so i haven't got an student portal to sign ...
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Can i get a refund?

Anyone has opinion on what should i do when I purchased the $14.99 premium but only realized that I'm eligible for student $7.99 package? Now I've been double charged. Can i ask for refund?

  • Newbie
  • Anyone has opinion on what should i do when I purchased the $14.99 premium but only realized that I'm eligible for student $7.99 package? Now I've been double charged. Can i ask for refund? 
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Student discount

Hello.I wanted to take advantage of the student package. The fee was taken from my card. My account is still free.Can some help me?

  • Newbie
  • Hello.I wanted to take advantage of the student package. The fee was taken from my card. My account is still free.Can some help me? 
  • SpotCreated
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

College Student

I tried to get on the college student discount and it took the $5 but didn't upgrade my account?

  • Newbie
  • I tried to get on the college student discount and it took the $5 but didn't upgrade my account?
  • SpotCreated
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Student Spotify

I was signing up for the student Spotify however after I had entered my card info and tapped continue to put in my school information my wifi stopped working and the page had reloaded to the card info only this time none of my information was there. ...

  • Newbie
  • I was signing up for the student Spotify however after I had entered my card info and tapped continue to put in my school information my wifi stopped working and the page had reloaded to the card inf...
  • Rachelbadwolf
  • Newbie
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Student Discount Error

Okay so today I tried multiple times to apply for the student premium discount and after I entered my card information and all, it would not recognize me as a student. I tried a couple times to see if it would work and apparently each time I tried, m...

  • Newbie
  • Okay so today I tried multiple times to apply for the student premium discount and after I entered my card information and all, it would not recognize me as a student. I tried a couple times to see i...
  • Kimberly_rc
  • Casual Listener
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Student Discount

This process is awful. I went through it, then went through it manually and it was never updated. I deleted the approval email and cannot get the discount. Shouldn't be that hard.

  • Newbie
  • This process is awful.  I went through it, then went through it manually and it was never updated.  I deleted the approval email and cannot get the discount.  Shouldn't be that hard.
  • SpotCreated
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes