Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24493 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24493 Views
  • 18 replies
  • 0 likes

Superuser Contribution Student payment problem

Hey,I renewed the student in september this Year. It was standing, that its valid until 20.09.2023.But for a reason, they still charged 10€ from me.Is there any Problem with that? Is it possible to get the to much payed back?Arthur

  • Newbie
  • Hey, I renewed the student in september this Year. It was standing, that its valid until 20.09.2023. But for a reason, they still charged 10€ from me. Is there any Problem with that? Is it possibl...
  • Joan
  • Moderator
  • 325 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium and Hulu subscription

PlanPremiumCountryUSAIm no longer eligible for the student discount so I’m paying the regular 9.99 for Spotify premium. Is my Hulu account still connected and a part of the 9.99 premium subscription?

  • Visitor
  •   Plan Premium Country USA Im no longer eligible for the student discount so I’m paying the regular 9.99 for Spotify premium. Is my Hulu account still connected and a part of the 9.99 premi...
  • Lyubka
  • Moderator
  • 471 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution my student credentials are hooked up to a deleted account

i accidentally signed up for the premium student plan on an old account so i deleted that account a week ago and when i try to sign up for the student plan on my current account, it says my credentials are linked to a different account. how can i fix...

  • Visitor
  • i accidentally signed up for the premium student plan on an old account so i deleted that account a week ago and when i try to sign up for the student plan on my current account, it says my credentia...
  • Alex
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I get back student’s discount after subscription is paused?

I got a mail that am no longer on Spotify premium and my subscription is paused, had to sort out an issue with my account. At the moment I can’t access my music and trying to renew my subscription prompts me to change my plan, students premium isn’t ...

  • Visitor
  • ...rompts me to change my plan, students premium isn’t active. How can I subscribe back with a students’ account?
  • Alex
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

I can't connect my account to the student premium

It says, the page is not found. So I simply can't even upload the enrollment certificate

  • Visitor
  • It says, the page is not found. So I simply can't even upload the enrollment certificate
  • Keanu_C
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

I am trying to deactivate Hulu within Spotify. How do I do this?

I have Spotify Student Premium. There is no button under the account overview for deactivations for Hulu or Showtime.

  • Newbie
  • I have Spotify Student Premium. There is no button under the account overview for deactivations for Hulu or Showtime.
  • Keanu_C
  • Community Legend
  • 547 Views
  • 1 replies
  • 0 likes
  • 547 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel student premium

I want to cancel my student premium and am trying this for so long but I can’t find the option to cancel. I really want to cancel my student premium plan.

  • Visitor
  • I want to cancel my student premium and am trying this for so long but I can’t find the option to cancel. I really want to cancel my student premium plan.
  • Eni
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Student Premium

Hi! How can I activate the student premium if the confirmation email has disappeared and the payment failed?

  • Visitor
  • Hi! How can I activate the student premium if the confirmation email has disappeared and the payment failed?
  • Billy-J
  • Spotify Star
  • 611 Views
  • 1 replies
  • 0 likes
  • 611 Views
  • 1 replies
  • 0 likes

Superuser Contribution Verified as a student, but not eligible for Premium Student

I currently have a Family plan but have recently started graduate study and been verified as a student through SheerID. However, when I try to switch my subscription from Family to Student, I get the message that I am not eligible for premium student...

  • Visitor
  • I currently have a Family plan but have recently started graduate study and been verified as a student through SheerID. However, when I try to switch my subscription from Family to Student, I get th...
  • Joan
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Can't update payment method to change country

Hi, I'm currently using a premium student account in Vietnam, but I moved to Canada to study and I don't use the old card in Vn anymore, it doesn't have enough money to pay monthly, now I want to change to my Can card, which obviously I want to chang...

  • Visitor
  • Hi, I'm currently using a premium student account in Vietnam, but I moved to Canada to study and I don't use the old card in Vn anymore, it doesn't have enough money to pay monthly, now I want to...
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify student google home

I am currently signed up with a Spotify Premium Student package which is linked to several google home devices. When i ask google to play a song it says that choosing songs or albums is only available to premium packages.It says that the student pack...

  • Visitor
  • I am currently signed up with a Spotify Premium Student package which is linked to several google home devices. When i ask google to play a song it says that choosing songs or albums is only availabl...
  • MihailY
  • Moderator
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can´t renew my student´s discount

I try to renew my student´s discount but when I enter my information on sheerID it always says "You have already redeemed this offer." and I can´t move on from there.

  • Visitor
  • I try to renew my student´s discount but when I enter my information on sheerID it always says "You have already redeemed this offer." and I can´t move on from there.
  • Shalene_t
  • Casual Listener
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

Superuser Contribution i was charged as a prenium individual but i am verified as a student

I have subscribed as student and I still am until June 23. I canselled my preinium a while ago and resubscrubied as a prenium individual ( since there was no option for prenium for students) and then re-verified I am student and was told that the dis...

  • Visitor
  • I have subscribed as student and I still am until June 23. I canselled my preinium a while ago and resubscrubied as a prenium individual ( since there was no option for prenium for students) and t...
  • Vasil
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dont have option to activate hulu using premium for students

I read somewhere saying that there will be link on account overview to activate hulu,but i dont have any option / link to activate hulu PlanPremium for studentsCountryMalaysiaDeviceAcer nitro 5,iphone 12 proOperating Systemwindows 10,ios 15.4.1My Que...

  • Visitor
  • I read somewhere saying that there will be link on account overview to activate hulu,but i dont have any option / link to activate hulu   Plan Premium for students Country Malaysia D...
  • Vasil
  • Moderator
  • 1116 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 1116 Views
  • 5 replies
  • 0 likes

Superuser Contribution Hello Student pla Im active but I seem to be on the normal plan.

Hello, my English is not good so I'm sorry if I make mistakes. My student plan seems to be active and it's been 2 years since I started using it. Collect. I know I can use it for 4 years. However, I can't select the student plan while using it. I did...

  • Newbie
  • Hello, my English is not good so I'm sorry if I make mistakes. My student plan seems to be active and it's been 2 years since I started using it. Collect. I know I can use it for 4 years. However, I ...
  • AlejaR
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes