Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24325 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24325 Views
  • 18 replies
  • 0 likes

Superuser Contribution Problema para pagar plan de universitarios

PlanFree (con intencion de contratar premium)Country MéxicoDevice(LG G5, PC Toshiba)Operating System(Android Oreo, Ubuntu) Pregunta:Hace un tiempo contraté la prueba de premium ($9.00 MXN por 3 meses) y después cancelé la contratación, hace poco entr...

  • Newbie
  •   Plan Free (con intencion de contratar premium) Country  México Device (LG G5, PC Toshiba) Operating System (Android Oreo, Ubuntu)   Pregunta: Hace un tiempo contraté ...
  • Petya
  • Community Legend
  • 880 Views
  • 3 replies
  • 0 likes
  • Student
  • 880 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Student discount cannot be verified

Hi, I have verified my student premium account at 18.02.2020 with a document. However, after a month, My account is switched to a regular premium account without any notice. I realized this today, after paying 2 months of regular premium account fee....

  • Visitor
  • Hi,   I have verified my student premium account at 18.02.2020 with a document. However, after a month,  My account is switched to a regular premium account without any notice. I realized...
  • Elena
  • Moderator
  • 803 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 803 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Subscription screen shows full price even after Student Discount

PlanPremium StudentCountryIndia My Question or IssueI got the Spotify student discount a month ago. I made a payment for one month. Now, I got a notification that my subscription is about to expire, so I go to the Subscribe option, and there, I see t...

  • Casual Listener
  • Plan Premium Student Country India   My Question or Issue I got the Spotify student discount a month ago. I made a payment for one month. Now, I got a notification that my subscription is ...
  • aneeshsharma
  • Casual Listener
  • 743 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 743 Views
  • 2 replies
  • 0 likes

Superuser Contribution got SheerID verification mail, doesn't work on Spotify

PlanFreeCountryAustriaDevicePCOperating SystemWindows 10 My Question or Issue Hello,i wanted to switch from Spotify free to premium for students. After filling in the form from SheerID, i got the confirmation mail, that i am eligible for Spotify prem...

  • Visitor
  •   Plan Free Country Austria Device PC Operating System Windows 10   My Question or Issue   Hello, i wanted to switch from Spotify free to premium for students. After f...
  • Xenia
  • Moderator
  • 960 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 960 Views
  • 1 replies
  • 0 likes

"You already benefited from this offer" ?

PlanPremium for StudentsCountryFrance DeviceiPhone 8Operating SystemiOs 13 and Windows 10 My Question or IssueHello ! I have been subscribed to your Student Offer ( 4.99 euro/ month) for about a year now. But for the month of April, i was debited 9.9...

  • Casual Listener
  •   Plan Premium for Students Country France   Device iPhone 8 Operating System iOs 13 and Windows 10   My Question or Issue Hello !  I have been subscribed to your S...
  • zkr19
  • Casual Listener
  • 1006 Views
  • 6 replies
  • 0 likes
  • Premium for Students
  • 1006 Views
  • 6 replies
  • 0 likes

Superuser Contribution Student id verified but discount not applied

PlanPremium StudentCountryGreeceDeviceDell LaptopOperating SystemWindows 10 My Question or IssueSo, I received an email that my student plan was alomst over and had to renew. I did, on 24/03/2020, but gor charged a full premium ammount today. Had to ...

  • Casual Listener
  • Plan Premium Student Country Greece Device Dell Laptop Operating System Windows 10   My Question or Issue So, I received an email that my student plan was alomst over and had to renew....
  • Elena
  • Moderator
  • 1028 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1028 Views
  • 3 replies
  • 0 likes

Superuser Contribution Double profile payment?

PlanPremium for StudentsCountryItalyDeviceSamsung Galaxy S7Operating SystemWindows 10 My Question or IssueHello,I'm subscribed to the Premium for Students plan since October 2019 .I had the free trial period available from the end of October to the b...

  • Visitor
  • Plan Premium for Students Country Italy Device Samsung Galaxy S7 Operating System Windows 10   My Question or Issue Hello, I'm subscribed to the Premium for Students plan since O...
  • Xenia
  • Moderator
  • 569 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 569 Views
  • 1 replies
  • 0 likes

Superuser Contribution Datos de estudiante asociados a otra cuenta

En 2018 me uni Spotify para Universitarios, venció mi período en 2019 y volví a solicitarlo, se aplicó la verificación y el descuento con éxito, hace unos días me aparece que no se pudo hacer el cobro a mi tarjeta siendo que tenia mas de $ 49, cancel...

  • Casual Listener
  •   En 2018 me uni Spotify para Universitarios, venció mi período en 2019 y volví a solicitarlo, se aplicó la verificación y el descuento con éxito, hace unos días me aparece que no se pudo hace...
  • Xenia
  • Moderator
  • 2993 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 2993 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to activate 1-month free subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have my premium for students approved from Spotify but when I go to activate it, it is char...

  • Casual Listener
  • ...ave my premium for students approved from Spotify but when I go to activate it, it is charging me instead of giving the first month free as advertised by Spotify. How to avail the free 1month subscription?
  • Mario
  • Spotify Legend
  • 901 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 901 Views
  • 4 replies
  • 0 likes

Superuser Contribution Im verified as a student but i pay premium, how do i fix that

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

Spotify Premium para Universitários

PlanPremiumCountryBrasilDeviceNotebook AcerOperating SystemWindows My Question or IssueJá tive minha verificação aprovada pelo SheerID, mas quando vou ativar a oferta aparece a seguinte mensagem: Sentimos muito, mas não conseguimos confirmar se você ...

  • Newbie
  • Plan Premium Country Brasil Device Notebook Acer Operating System Windows   My Question or Issue Já tive minha verificação aprovada pelo SheerID, mas quando vou ativar a oferta aparece...
  • Bittencourt
  • Spotify Star
  • 514 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 514 Views
  • 1 replies
  • 0 likes

[All Platforms][SubStudent account linked to family subscription. How can i get hulu student bundle?

I'm currently a subscriber to my families Spotify family account and I have student credentials on this account. I want to move my student credentials to another account. How can I do this?

  • Newbie
  • I'm currently a subscriber to my families Spotify family account and I have student credentials on this account. I want to move my student credentials to another account. How can I do this?
  • 485 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Subscription
  • 485 Views
  • 0 replies
  • 0 likes

Solved!! Cancel student subscription

HelloI would like to know if I continue to have access to the premium benefits during the month of cancellation or if I lose them immediately.Thank you for your interest.

  • Visitor
  • Hello I would like to know if I continue to have access to the premium benefits during the month of cancellation or if I lose them immediately. Thank you for your interest.
  • Maxim
  • Spotify Star
  • 605 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 605 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My school isn't available up when I sign up for the student discount, can anyone help?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Mario
  • Spotify Legend
  • 920 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 920 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment Failed Error

PlanStudent PremiumCountryIndiaDeviceOneplus 6Operating SystemAndroid 10 My Question or IssueI have been facing a problem with my recurring payment. I tried both my debit and credit card but the problem persists. Whenever I try to enter my card detai...

  • Visitor
  • Plan Student Premium Country India Device Oneplus 6 Operating System Android 10   My Question or Issue I have been facing a problem with my recurring payment. I tried both my debit and...
  • Ivan
  • Spotify Legend
  • 555 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 555 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount : You have already redeemed this offer

 I decided to redeem this "Student discount" but when i verified once it was unsuccessful . After a few weeks i tried again and i have neither received an email nor SMS back on whether my verification was successful . I am definitely eligible as this...

EC180574-D84A-4E44-BC9D-0314D086ABC6.jpeg
  • Visitor
  •     I decided to redeem this "Student discount" but when i verified once it was unsuccessful . After a few weeks i tried again and i have neither received an email nor SMS back on whether ...
  • Ivan
  • Spotify Legend
  • 2980 Views
  • 1 replies
  • 0 likes
  • 2980 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify rechaza mi renovación de estudiante

CountryMéxico Al renovar el descuento de estudiante, es el tercer año que la renuevo, SheerID me envía un correo diciendo que mi verificación fue exitosa, no me pidió añadir algún documento, al regresar a la página de mi cuenta me sale este mensaje: ...

  • Casual Listener
  •   Country México   Al renovar el descuento de estudiante, es el tercer año que la renuevo, SheerID me envía un correo diciendo que mi verificación fue exitosa, no me pidió añadir algún ...
  • julica1
  • Casual Listener
  • 985 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 985 Views
  • 2 replies
  • 0 likes

Superuser Contribution Doble cobro

PlanPremium StudentCountrySpainDevicemsi laptopOperating SystemWindows 10 My Question or IssueEste mes de abril me han cobrado dos veces el importe de 4,99€. Tengo especificado que realizo el pago con PayPal, y se me cobró ahí, pero al no haber diner...

  • Casual Listener
  • Plan Premium Student Country Spain Device msi laptop Operating System Windows 10   My Question or Issue Este mes de abril me han cobrado dos veces el importe de 4,99€. Tengo especifica...
  • jaimema_
  • Casual Listener
  • 648 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 648 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student discount

Last month I sent in the pdf for the student discount as spotify cancelled mine. 1 month later, I still got charged the full price, no contact from spotify about what happened. Can someone from the team help me? And yes, I do expect a refund on being...

  • Casual Listener
  • Last month I sent in the pdf for the student discount as spotify cancelled mine. 1 month later, I still got charged the full price, no contact from spotify about what happened. Can someone from the t...
  • Xenia
  • Moderator
  • 892 Views
  • 3 replies
  • 0 likes
  • 892 Views
  • 3 replies
  • 0 likes

Superuser Contribution My student ID was stolen?

I've been using my student discount for almost a year now, but my account was recently hacked so I changed my password and everything, but now when I try to use my student discount it says that it is being used with another account, I don't know what...

  • Visitor
  • I've been using my student discount for almost a year now, but my account was recently hacked so I changed my password and everything, but now when I try to use my student discount it says that it is...
  • Xenia
  • Moderator
  • 554 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 554 Views
  • 1 replies
  • 0 likes