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Premium Student

Get help verifying your Student Discount.

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Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25096 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25096 Views
  • 19 replies
  • 0 likes

my username changed to a keysmash

Hi! I recently received a Macbook Air through my college and was attempting to log into my Spotify. I had recently gotten a new account so that I could use the student hulu/premium bundle and everything was working fine until I tried to log in on my ...

  • Visitor
  • Hi! I recently received a Macbook Air through my college and was attempting to log into my Spotify. I had recently gotten a new account so that I could use the student hulu/premium bundle and everyth...
  • Brunelicia
  • Community Legend
  • 579 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 579 Views
  • 1 replies
  • 0 likes

Premium for Students

My university was merged with another one last year and it now has a new name that does not exist in the list so I can't verify that I am a student.(TEI Athinas and TEI Piraeus were merged to University of West Attica)

  • Casual Listener
  • My university was merged with another one last year and it now has a new name that does not exist in the list so I can't verify that I am a student.(TEI Athinas and TEI Piraeus were merged to Univers...
  • mimisdam99
  • Casual Listener
  • 697 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 697 Views
  • 2 replies
  • 0 likes

Hulu activation

Hello, I’ve been trying to activate my Hulu through Spotify premium for students. It still says page not found despite using different browsers and different devices. Can you please help?

  • Visitor
  • Hello, I’ve been trying to activate my Hulu through Spotify premium for students. It still says page not found despite using different browsers and different devices. Can you please help?  
  • Loxer
  • Community Legend
  • 665 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 665 Views
  • 1 replies
  • 1 likes

Premium students School changes

Hello, I did received an email about my student discount reverify. So, I press the link and reverify my account again. But I forgot that I just move to another college and I have a different student email. Which, I had put in my old school’s name and...

  • Visitor
  • Hello, I did received an email about my student discount reverify. So,  I press the link and reverify my account again. But I forgot that I just move to another college and I have a differe...
  • Billy-J
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 472 Views
  • 1 replies
  • 0 likes

premium student, school change

I just received an email to renew my discount but I’ve change colleges from colorado to arizona. I tried putting in my new school but it wouldn’t work. What should I do??

  • Visitor
  • I just received an email to renew my discount but I’ve change colleges from colorado to arizona. I tried putting in my new school but it wouldn’t work. What should I do??    
  • Billy-J
  • Spotify Star
  • 485 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 485 Views
  • 1 replies
  • 0 likes

Student Premium Problems

PlanStudent PremiumCountryUSA DeviceLenovo/Nexus 6POperating SystemWindows 10 My Question or IssueSo I just signed up for classes but my student discount can't be verified. What gives? I have not exceeded the 4 year limit. I have proof and evreything...

  • Visitor
  •   Plan Student Premium Country USA   Device Lenovo/Nexus 6P Operating System Windows 10   My Question or Issue So I just signed up for classes but my student discount can...
  • Brunelicia
  • Community Legend
  • 533 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 533 Views
  • 1 replies
  • 0 likes

Solved!! when will premium student discount will be available in israel?

I have a Premium account since Spotify launched in Israel.I'm a student and I would like to know when will Spotify open up the option for a premium student discount?

  • Newbie
  •   I have a Premium account since Spotify launched in Israel. I'm a student and I would like to know when will Spotify open up the option for a premium student discount?    
  • Keanu_C
  • Community Legend
  • 861 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 861 Views
  • 1 replies
  • 0 likes

Can't Get Premium Cause I can't verify my school

I am enrolled in a college in the US that just became accredited within the last year. As such, the school does not show up in sheerid. I have tried to get them to verify the school through spotify's website. It verify would not on spotify becuase th...

  • Casual Listener
  • I am enrolled in a college in the US that just became accredited within the last year. As such, the school does not show up in sheerid. I have tried to get them to verify the school through spotify's...
  • Keanu_C
  • Community Legend
  • 1142 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1142 Views
  • 3 replies
  • 0 likes

Spotify change my plan

İ am a student and i start spotift with student account and you just change my account to normal premium and i pay all mounths 14 TL. And you didint send me Even 1 e mail. I dont want to use anymore.

  • Visitor
  •   İ am a student and i start spotift with student account and you just change my account to normal premium and i pay all mounths 14 TL. And you didint send me Even 1 e mail. I dont want to use ...
  • Brunelicia
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 501 Views
  • 1 replies
  • 0 likes

Cobrança indevida conta estudante

Ocorreu uma cobrança indevida em minha conta, ao verificar meus gastos no cartão notei o valor inteiro (16, 90) sendo cobrado em minha assinatura de estudante (8,50) gostaria de saber como será solucionada a questão do reenbolso ou se ocorrera o canc...

  • Visitor
  • Ocorreu uma cobrança indevida em minha conta, ao verificar meus gastos no cartão notei o valor inteiro (16, 90) sendo cobrado em minha assinatura de estudante (8,50) gostaria de saber como será soluc...
  • Bittencourt
  • Spotify Star
  • 423 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 423 Views
  • 1 replies
  • 0 likes

Cobrança indevida

PlanPremiumCountryBrasilDevice(Moto G7)Operating System(Android) My Question or IssueFui cobrado pelo valor de R$16,90 três vezes, sendo que estava pagando R$ 8,50, já que tenho direito a pagar a metade por ser universitário. Anexo, um print dos reci...

  • Visitor
  • Plan Premium Country Brasil Device (Moto G7) Operating System (Android)   My Question or Issue Fui cobrado pelo valor de R$16,90 três vezes, sendo que estava pagando R$ 8,50, já que te...
  • Bittencourt
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 389 Views
  • 1 replies
  • 0 likes

Verification of student status was not sucessful

I tried to verify my student status today. During the process, it tried to bring me to my school's portal but it was not successful. Then when I tried again, the site showed the below message. "The verification code you have entered has already been ...

  • Visitor
  • I tried to verify my student status today. During the process, it tried to bring me to my school's portal but it was not successful. Then when I tried again, the site showed the below message. &nbsp...
  • Jesusvm_06
  • Gig Goer
  • 630 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 630 Views
  • 1 replies
  • 0 likes

Can’t Connect Hulu Account

I have Spotify Premium for Students with Hulu and Showtime. I’m having an issue where, on every single one of my devices, browsers, or operating systems, I cannot link Spotify and Hulu. EVERY TIME I try to do this, through the “your services” page on...

9CE5A858-57F8-45B9-9A2A-C68CE254CBD9.jpeg C33934A7-02BF-4513-A769-519F79B72AA3.jpeg
  • Visitor
  • I have Spotify Premium for Students with Hulu and Showtime. I’m having an issue where, on every single one of my devices, browsers, or operating systems, I cannot link Spotify and Hulu. EVERY TIME I...
  • KitePoppins
  • Visitor
  • 975 Views
  • 2 replies
  • 1 likes
  • Premium for Students
  • 975 Views
  • 2 replies
  • 1 likes

Verifying a different student account

My sister's student premium account was accidentally verified on my account instead of hers. How do I delete her information and add my student information instead? I haven't been using her discount so I'm not sure how to cancel and re-add my details...

  • Visitor
  • My sister's student premium account was accidentally verified on my account instead of hers. How do I delete her information and add my student information instead? I haven't been using her discount ...
  • Keanu_C
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 456 Views
  • 1 replies
  • 0 likes

Pausing student discount

So my student discount expires in a week but i can't reapply for next schoolyear until the beginning of september, so i'd have to pay the regular price for the month of september. Is it possible to cancel my student premium account and then renew it ...

  • Newbie
  • So my student discount expires in a week but i can't reapply for next schoolyear until the beginning of september, so i'd have to pay the regular price for the month of september. Is it possible to c...
  • Keanu_C
  • Community Legend
  • 1496 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1496 Views
  • 1 replies
  • 0 likes

Student account not renewed

I have not used my student account 3 times but I am not allwoed to renew? PlanStudentCountryUSADeviceAndroidOperating SystemWhy can I not renew if I havent used discount for 3 years? My Question or Issue

  • Casual Listener
  • I have not used my student account 3 times but I am not allwoed to renew?   Plan Student Country USA Device Android Operating System Why can I not renew if I havent used discount for 3 ...
  • Billy-J
  • Spotify Star
  • 775 Views
  • 3 replies
  • 1 likes
  • Premium for Students
  • 775 Views
  • 3 replies
  • 1 likes

Solved!! I've paid as normal premium sub. instead of I've verified my studentship for discount.

I've verified my studentship before until 2020. But spotify get money as normal premium. How can I get refund for extra money?

  • Visitor
  • I've verified my studentship before until 2020. But spotify get money as normal premium. How can I get refund for extra money?
  • Billy-J
  • Spotify Star
  • 614 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 614 Views
  • 1 replies
  • 0 likes

Paid too much a couple of month (normal fee instead of student)

I've been premium for over 1 year now and everytime I got a mail that I needed to confirm again that i'm still a student, i've done it. Still I have been charged to much for a couple of month. How do I get some money back? And how do I now if I'm con...

  • Newbie
  • I've been premium for over 1 year now and everytime I got a mail that I needed to confirm again that i'm still a student, i've done it. Still I have been charged to much for a couple of month. How do...
  • myunuskurk
  • Visitor
  • 697 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 697 Views
  • 2 replies
  • 0 likes

Superuser Contribution Won't let me activate Hulu subscription

I have the Spotify Premium for Students plan, and when I click Activate Hulu and try to, I just keep getting a "We've Hit a Snag" error message. This occurs in Safari, Chrome, and Incognito, and regardless of whether I try to log into an existing Hul...

  • Visitor
  • I have the Spotify Premium for Students plan, and when I click Activate Hulu and try to, I just keep getting a "We've Hit a Snag" error message. This occurs in Safari, Chrome, and Incognito, and r...
  • cpit
  • Casual Listener
  • 2049 Views
  • 2 replies
  • 1 likes
  • Premium for Students
  • 2049 Views
  • 2 replies
  • 1 likes

Can't verify status - 404 Error

PlanFreeCountryGermany My Question or IssueHey, I recently moved from the Netherlands to Germany and therefore transferred to another university. However, now I can not re-apply as a student because I always get redirected to a 404 page. How do I sol...

  • Casual Listener
  • Plan Free Country Germany   My Question or Issue Hey,   I recently moved from the Netherlands to Germany and therefore transferred to another university. However, now I can not re-a...
  • Alienator5000
  • Regular
  • 864 Views
  • 3 replies
  • 1 likes
  • Premium for Students
  • 864 Views
  • 3 replies
  • 1 likes