hi, my account is about to expire but I am still registered with my uni

[Manezi]

I am still busy with my exams for the academic year of 2022. I fell ill with covid in my finals and could not write. I am still registered as a student until the end of march.

[Manezi]

what do i do

[Lyubka]

Hey @Manezi,

Thank you for reaching out here in the Community.

Based on what you're describing it's possible that you've received an e-mail saying that you need to renew your Student subscription. If that's the case, you'll need to follow the instructions in there and re-verify your student status in order to keep your current Student Premium plan. 

Note: After completing your verification via SheerID you should received a confirmation email - make sure to activate the discounted subscription itself from this e-mail. 

If you're experiencing any difficulties with the verification process, we'd first recommend checking this support article. In case you need any additional assistance, feel free to reach out to SheerID  here. Their customer support team will happily help out with as they're the one in charge of this process. 

Hope this helps.