problem with student ID

[janush]

Firstly my English isn't very good but I will try tell about my problem. I wanted to get premium with student discount, so I write my payment card number and the payment is done but when I tried to give my photos of student ID I can't so I thought that I do it on computer but I can't continue this proces and I haven"t this many and the premium. Pls help

[LeoRager · Accepted solution]

Hey! Welcome to the Spotify Community

First of all,  don't worry about money, since the transaction is still on pending. This means that spotify froze the money from your account, to see if you actually can pay the premium subscription. As soon as spotify notices that you haven't finished signing up, they are going to unfreeze the money and you will be able to use it again.

Second of all, why can't you upload a photo of your student ID? What's the problem? Are any error codes given? Mostly stuff like this can be solved by clearing the browsers cache and/or changing browser.

Hope I could help you, Leo

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[janush]

It was a problem in app. You know I clicked "search photo" (I don't know how it is in English because I use polish version) and nothing. I clicked many times but nothing happened. I will try on computer in future 🙂