student account already being used?

[juliegarv]

I am trying to upgrade my account from free to premium for students. I've entered my unviersity information but Spotify says that it is already registered to another account. I know for a fact that I have never used my university information for another account and I do not know how to fix this. The website is no help. Any information would be great, thank you!

[Jacob]

Hey @juliegarv, welcome to the Spotify Community!

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂