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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25263 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25263 Views
  • 19 replies
  • 0 likes

Student discount doesn't verify

I tried to get the student discount on I think friday or saturday. I got charged twice on my card, and today it turned out the verification didn't pass - even though I sent a scan of my student ID - and charge was cancelled. I wanted to try it again ...

  • Newbie
  • I tried to get the student discount on I think friday or saturday. I got charged twice on my card, and today it turned out the verification didn't pass - even though I sent a scan of my student ID - ...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Superuser Contribution Student account paying for normal price

I am a student til October 2017 I have a NUS card which runs out then as well but I am paying £9.99. I have been a student for 2 years. Last month I paid £4.99 but now I have to pay £9.99. Does anyone now why?

  • Casual Listener
  • I am a student til October 2017 I have a NUS card which runs out then as well but I am paying £9.99. I have been a student for 2 years.    Last month I paid £4.99 but now I have to pay £9...
  • rainbow_island1
  • Casual Listener
  • 241 Views
  • 3 replies
  • 0 likes
  • 241 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student premium advertisement

I am a student spotify user. My acount is premium but I always listen advertisement. Why?

  • Newbie
  • I am a student spotify user. My acount is premium but I always listen advertisement. Why?
  • JuanCamilo
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Me han cobrado antes de verificar mi carné de estudiante.

Me caducó el premium y pasados unos días decidí volver a pagar con otra tarjeta y, esta vez, con la oferta para estudiantes. Puse los datos de la tarjeta y al darle a continuar me hicieron el cobro de 4,99€ sin antes verificar que soy estudiante y si...

  • Newbie
  • Me caducó el premium y pasados unos días decidí volver a pagar con otra tarjeta y, esta vez, con la oferta para estudiantes. Puse los datos de la tarjeta y al darle a continuar me hicieron el cobro d...
  • Jacob
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

You charged me TWICE!!

Why did you charge me for student discount?? I checked it out but I'm not applicable then I subscribe to 9.99. But when I checked my bank statement they charge me for student as well!

  • Newbie
  • Why did you charge me for student discount?? I checked it out but I'm not applicable then I subscribe to 9.99. But when I checked my bank statement they charge me for student as well!
  • Jacob
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Adquirir plano

Estou há duas semanas tentando aderir ao plano premium para universitários e não consigo. Ao cadastrar meus dados aparece a mensagem "error in request"Help me please

  • Newbie
  • Estou há duas semanas tentando aderir ao plano premium para universitários e não consigo. Ao cadastrar meus dados aparece a mensagem "error in request" Help me please
  • Bittencourt
  • Spotify Star
  • 245 Views
  • 4 replies
  • 0 likes
  • 245 Views
  • 4 replies
  • 0 likes

Tried signing up for student discount but in the end didn't, but still getting charged

I tried signing up for the student discount but couldn't because it said I wasn't in the system, so I just logged off and then I still got charged $4.99 even though I still have the free account. Please help, I don't want to pay money every month for...

  • Newbie
  • I tried signing up for the student discount but couldn't because it said I wasn't in the system, so I just logged off and then I still got charged $4.99 even though I still have the free account. Ple...
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Spotify premium for students

hello, yesterday I payed for spotify premium with student discount. they asked me to add my student document, and I did that. they charged me, but I am still on spotify free, and I can not see any recepy or notice that I payed for my subscription. pl...

  • Newbie
  • hello, yesterday I payed for spotify premium with student discount. they asked me to add my student document, and I did that. they charged me, but I am still on spotify free, and I can not see any re...
  • KatesHere
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Kein Studenten Premium möglich

Ich besitze bereits ein Premium account, kann dieses aber nicht auf Premium für Studenten updaten, trotz erfolgreicher Virifizierung meiner Studenten Daten. Es wird mir im Folgenden angezeigt meine Studenten Daten seien bereits mit einem anderen Kont...

  • Casual Listener
  • Ich besitze bereits ein Premium account, kann dieses aber nicht auf Premium für Studenten updaten, trotz erfolgreicher Virifizierung meiner Studenten Daten. Es wird mir im Folgenden angezeigt meine S...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Premium für Studenten

Nach Buchung der Premium Version für Studenten und erfolgreicher Virifizierung meiner Uni-Daten, kann ich mich bei meinem bereits vorher vorhandenen Account, den ich upgraden wollte, nicht mehr einloggen.Trotz korrekter Angaben wird mir angezeigt mei...

  • Casual Listener
  • Nach Buchung der Premium Version für Studenten und erfolgreicher Virifizierung meiner Uni-Daten, kann ich mich bei meinem bereits vorher vorhandenen Account, den ich upgraden wollte, nicht mehr einlo...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

PROBLEMI DI ACCESSO ACCOUNT PREMIUM

Mi è arrivato l'avviso per sms che sono stati addebitati 4,99 per L abbonamento spotify premium Student... purtroppo però non è ancora attivo sul mio account, che risulta invece essere ancora free. Come posso fare?

  • Newbie
  • Mi è arrivato l'avviso per sms che sono stati addebitati 4,99 per L abbonamento spotify premium Student... purtroppo però non è ancora attivo sul mio account, che risulta invece essere ancora free. C...
  • fabioportello
  • Casual Listener
  • 1032 Views
  • 4 replies
  • 0 likes
  • 1032 Views
  • 4 replies
  • 0 likes

Student discount pay

Hi spotify. I am a junior high school student. Want to wear student discount promo. When I log in on the web. That's a lot of requirements. But after I click pay. Go directly to credit card. Does it directly pay me and get a 50% discount or there are...

  • Regular
  • Hi spotify. I am a junior high school student. Want to wear student discount promo. When I log in on the web. That's a lot of requirements. But after I click pay. Go directly to credit card. Does it ...
  • Jacob
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student subscription has been active for 5 months and I've just started being charged £9.99 again?

My student subscription has only been active for 5 months- I know after 12 months you get emailed asking you to renew your subscription but this obviously hasn't been the case. Instead this month they just decided to take £9.99 instead of half price ...

  • Newbie
  • My student subscription has only been active for 5 months- I know after 12 months you get emailed asking you to renew your subscription but this obviously hasn't been the case. Instead this month the...
  • Alfredo
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Information used by old free spotify account

My Student Information is used by my old Free Spotify Account.I want to upgrade my new Account to Premium but i cant because my Unidays verification is connected to my old account. Does someone know how i can disconnect this information? Without dele...

  • Newbie
  • My Student Information is used by my old Free Spotify Account. I want to upgrade my new Account to Premium but i cant because my Unidays verification is connected to my old account. Does someone kno...
  • Lovatic4life125
  • Roadie
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Mi Premium está vigente y Tengo beneficios en FREE

Realize el cambio a premium para universitario al principio se me cobro 2 veces.tiene 6 días que se realizó el pago y hoy ya me dice que soy FREE.

  • Newbie
  • Realize el cambio a premium para universitario al principio se me cobro 2 veces. tiene 6 días que se realizó el pago y hoy ya me dice que soy FREE.
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Solved!! Student Discount Cancel

I bought the premium with student discount. The app withdrawed money from my account and then another tab opened that says that it will need proof that I'm a student. There I realized that it needs me to be in university although I'm in higschool. So...

  • Casual Listener
  • I bought the premium with student discount. The app withdrawed money from my account and then another tab opened that says that it will need proof that I'm a student. There I realized that it needs m...
  • kejt_
  • Community Legend
  • 966 Views
  • 3 replies
  • 0 likes
  • 966 Views
  • 3 replies
  • 0 likes

student discount

I paid the money for student discount but i didn't verify my school, Can i get may money back ?

  • Visitor
  • I paid the money for student discount but i didn't verify my school, Can i get may money back ?
  • Jacob
  • Community Legend
  • 266 Views
  • 4 replies
  • 0 likes
  • 266 Views
  • 4 replies
  • 0 likes

Solved!! Changing from regular Premium to Student Discount Premium

I was just wondering how to go about changing a pre-existing Spotify Premium account to a Spotify Student Discount Premium account, and whether Australian universities are included.

  • Newbie
  • I was just wondering how to go about changing a pre-existing Spotify Premium account to a Spotify Student Discount Premium account, and whether Australian universities are included.
  • jchen50
  • Casual Listener
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Discount for student

When I want to activate my student discount and I have to prove that I'm a student, can I use a screenshot of my virtual timetable as a proof? We can also see there name of my university, and other things as name and surname.

  • Newbie
  • When I want to activate my student discount and I have to prove that I'm a student, can I use a screenshot of my virtual timetable as a proof? We can also see there name of my university, and other t...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Plano estudante

Fiz o plano de estudante e to sendo cobrado com o valor normal do premium faz mais de dois meses, e aí?

  • Newbie
  • Fiz o plano de estudante e to sendo cobrado com o valor normal do premium faz mais de dois meses, e aí?
  • Bittencourt
  • Spotify Star
  • 462 Views
  • 5 replies
  • 0 likes
  • 462 Views
  • 5 replies
  • 0 likes