[Account/Premium] Issue about my account and Premium.

[_avada_kedavra_]

Plan

Free/Premium

Country

 Viet Nam 

My Issue

 I used my facebook to register for Spotify and forgot about it. And now I registered a new Spotify account using the same email for facebook and succeeded. After that I upgraded my new Spotify to Premium.
The transaction was made and my bank account was charged, but my Spotify account still hasn’t been upgraded. I have tried Log out and log in my account for several times and it loggin in my old Spotify (the one has not been upgraded). And now I cannot log in my new Spotify account anymore.
For your information: when I use the facebook email to create Spotify, it did not notice me that the email I used existed.
How can I fix it? Thanks for any help!
My informations

Email: *snip*
Username is registered by Facebook: *snip*
Username is registered by Email: Avada Kedavra
Subscription at: 13:46 GMT+7
Attached images is the transaction information of my master card.

{snip - Community Moderator edit}

[Katerina]

Hey there @_avada_kedavra_,

Thanks for posting and welcome to the community.

If you're having troubles accessing your Premium account, we'd first recommend following the steps here. 

Let us know how you get on, we'll be happy to help further 🙂