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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14262 Views
  • 27 replies
  • 2 likes
  • 14262 Views
  • 27 replies
  • 2 likes

Superuser Contribution Spotify in Quebec, Canada.

Why I can’t go premium if I live in Quebec province?

  • Newbie
  • Why I can’t go premium if I live in Quebec province?
  • Katerina
  • Spotify Legend
  • 66609 Views
  • 3 replies
  • 16 likes
  • 66609 Views
  • 3 replies
  • 16 likes

Superuser Contribution [Account/Premium] Issue about my account and Premium.

Plan Free/Premium Country Viet Nam My Issue I used my facebook to register for Spotify and forgot about it. And now I registered a new Spotify account using the same email for facebook and succeeded. After that I upgraded my new Spotify to Premium.Th...

  • Newbie
  • Plan Free/Premium Country  Viet Nam  My Issue  I used my facebook to register for Spotify and forgot about it. And now I registered a new Spotify account using the same email...
  • Katerina
  • Spotify Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charges to Globe mobile plan even there are no Premium subscriptions

PlanFree Country Philippines DeviceSamsung J5, iphone 6Operating SystemiOS 10, Android Oreo My Question or IssueHi Spotify keeps on charging my mobile plan on Globe for a year now! Globe confirmed that there are no active subscriptions to Spotify ass...

  • Newbie
  •   Plan Free   Country  Philippines   Device Samsung J5, iphone 6 Operating System iOS 10, Android Oreo   My Question or Issue Hi Spotify keeps on charging m...
  • Katerina
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Profile kicked out of family plan

My brother got removed from my family plan because of an "unconfirmed adress". And when I try to get him in the plan again he just cant... I dont seem to have something to do, we paid for this month and we want to use the service as we subscribed. Oh...

  • Newbie
  • My brother got removed from my family plan because of an "unconfirmed adress". And when I try to get him in the plan again he just cant... I dont seem to have something to do, we paid for this month ...
  • Katerina
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Change unlimited to premium

PlanUnlimitedCountrySpain Hello, I am an old member of Spotify, I still have an Unlimited account, which is between free and premium.My question is: If I change my plan (family, premium, ...), and for wathever reason I don't like it, Will I be able t...

  • Casual Listener
  • Plan Unlimited Country Spain   Hello, I am an old member of Spotify, I still have an Unlimited account, which is between free and premium. My question is: If I change my plan (family, prem...
  • punegas
  • Casual Listener
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Can't remake a premium subscription

I had premium before, then I had to cancel the subscription (I used an italian credit card for it the first time), and now I want to subscribe again but using a Skrill credit card, which is UK based. I can't seem to change my location in the settings...

  • Newbie
  • I had premium before, then I had to cancel the subscription (I used an italian credit card for it the first time), and now I want to subscribe again but using a Skrill credit card, which is UK based....
  • Jose_M
  • Spotify Star
  • 231 Views
  • 1 replies
  • 1 likes
  • 231 Views
  • 1 replies
  • 1 likes

Billing date

I want to try premium and Spotify says you have a month free for (P129.00). So for example if I subscribed at Nov. 22, when should the next billing be? I am a student and money is a hard thing to earn, thats why Im keeping track of it...

  • Casual Listener
  •  I want to try premium and Spotify says you have a month free for (P129.00). So for example if I subscribed at Nov. 22, when should the next billing be? I am a student and money is a hard thing ...
  • jsannn
  • Community Legend
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

Changing from Premium to Familiar Plan

Plan PremiumCountry BrazilDevice iPhone 6sOperating System iOS Hi guys, i have a question about changing my plan to familiar plan.I'm thinking about change my plan to familiar, but i pay my actual plan a few days ago. Will Spotify charge me only the ...

  • Newbie
  • Plan Premium Country Brazil Device iPhone 6s Operating System iOS   Hi guys, i have a question about changing my plan to familiar plan. I'm thinking about change my plan to familiar, but i...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Payment

hello, I was charged for the family plan for 3 months but I never bought it. I never wanted it and I had no family on my account

  • Newbie
  • hello, I was charged for the family plan for 3 months but I never bought it. I never wanted it and I had no family on my account   
  • Maxim
  • Spotify Star
  • 298 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 298 Views
  • 3 replies
  • 0 likes

Solved!! web content not filtered according account?

Hi!I am searching for a lot of things that actually cause me headache. But you get stuck in a loop. Entering the community, I wat told not to have premium. But I have premium family. Checking my personal information and the help pages, I get lots of ...

  • Regular
  •   Hi! I am searching for a lot of things that actually cause me headache. But you get stuck in a loop. Entering the community, I wat told not to have premium. But I have premium family. Checki...
  • Jose_M
  • Spotify Star
  • 614 Views
  • 5 replies
  • 1 likes
  • 614 Views
  • 5 replies
  • 1 likes

Cancelling gift subscriptions

Hi thereIn the time before Spotify gift cards I bought two subscriptions for two peopleI wish to cancel these gift subscriptionsHow do I go abount doing this so my credit card does not continue to be charged?Thanks

  • Newbie
  • Hi there In the time before Spotify gift cards I bought two subscriptions for two people I wish to cancel these gift subscriptions How do I go abount doing this so my credit card does not continue...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Don't have access to my account, but card is entered.

I don't have access to account, but card is entered. I had two messages that two payments were declined because I don't have funds on my card.Will charges stop arriving if payments were declined two times?I'm not sure if I can put to my card more tha...

  • Newbie
  • I don't have access to account, but card is entered. I had two messages that two payments were declined because I don't have funds on my card. Will charges stop arriving if payments were declined tw...
  • Guido
  • Spotify Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong e-mail associated with account

Premium USA Account created through Facebook My Question or Issue I created my account through Facebook using my e-mail and password from that site. However, on my Spotify account page, it says that my primary e-mail is one that I have never seen or ...

  • Newbie
  • Premium   USA  Account created through Facebook   My Question or Issue  I created my account through Facebook using my e-mail and password from that site. However, on my Spo...
  • Guido
  • Spotify Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Hello! Two days ago I hired Spotify premium and told me that they would not charge me until the month ends. Apparently if the charge was made, what can I do? Thanks for your attention

  • Newbie
  • Hello! Two days ago I hired Spotify premium and told me that they would not charge me until the month ends.  Apparently if the charge was made, what can I do?    Thanks for your att...
  • Guido
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account was switched from student to FAmily and I did not do that.

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was watching hulu that is from my student spotify account when it suddently stopped. I tried to restart it but it asked me to log in. I trie...

  • Newbie
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I was watching hulu that is from my student sp...
  • Guido
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 3 months premium promotion-How much will be charge after?

PlanFree to PremiumCountry Portugal Spotify announces a promotion of 3 months premium account for 0.99€ and after this period 6.99€. When I try to subscribe the aplication says that afer the 3rd month it will be charged 9.99€.What is the real cost???

  • Newbie
  • Plan Free to Premium Country  Portugal   Spotify announces a promotion of 3 months premium account for 0.99€ and after this period 6.99€. When I try to subscribe the aplication sa...
  • Guido
  • Spotify Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Paying for Spotify in one country and using it in another (where Spotify is not available)

My question or issueHi there,I am a Spotify premium user in the Netherlands (living and paying with a NL credit card). But I have some family in Slovenia, where Spotify is currently not available. I would like to understand if I upgrade to a Premium ...

  • Newbie
  • My question or issue Hi there, I am a Spotify premium user in the Netherlands (living and paying with a NL credit card). But I have some family in Slovenia, where Spotify is currently not available...
  • Maxim
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

totally confused

PlanPremiumCountry IrelandDevicesamsung S7Operating Systemandroid My Question or Issue my phone is on premium, anywhere else I log in its on basic. i've reset my password and its still the same. My phone doesnt ask me for a password so it keeps loggi...

  • Visitor
  • Plan Premium Country  Ireland Device samsung S7 Operating System android   My Question or Issue  my phone is on premium, anywhere else I log in its on basic. i've reset my pa...
  • Bittencourt
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Problem With Free Premium Trail for 30 days

I went with a free Premium trail for 30 days a month ago. If I don’t unsubscribe will I be charged? I try to cancel the subscription but somehow I can’t find it anywhere.

  • Newbie
  • I went with a free Premium trail for 30 days a month ago. If I don’t unsubscribe will I be charged? I try to cancel the subscription but somehow I can’t find it anywhere.   
  • Mantisentil
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes