Spotify Community

Keavy · 2018-09-20

Plan

Premium

Country

UK

Device

(iPhone 7

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

Hello my account seems to have gone back to being Free and not the premium service. Please help!

Billy-J · 2018-09-21

Hey @Keavy, and welcome to the community.

Hope you're doing great!

In this case, could you try logging out/in to see if that makes a difference?

If that doesn't help, could you try using another browser to see if that makes a difference?

If that doesn't help, I'd recommend checking out this support article for more info and for the next steps to take.

Have a nice day 🙂

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

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Note: I'm not a Spotify employee.

View solution in original post

Billy-J · 2018-09-21

Hey @Keavy, and welcome to the community.

Hope you're doing great!

In this case, could you try logging out/in to see if that makes a difference?

If that doesn't help, could you try using another browser to see if that makes a difference?

If that doesn't help, I'd recommend checking out this support article for more info and for the next steps to take.

Have a nice day 🙂

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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