Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 120950 Views
- 78 replies
- 10 likes
- 120950 Views
- 78 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14434 Views
- 27 replies
- 2 likes
- 14434 Views
- 27 replies
- 2 likes
Still paying for free
So I paid my fee. I got an over draft fee for it, and I still don't have my premium.
- So I paid my fee. I got an over draft fee for it, and I still don't have my premium.
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- Spotify Star
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Yearly subscription
If I sing up to the yearly subscription, what happens to my monthly subscription remaining?
- If I sing up to the yearly subscription, what happens to my monthly subscription remaining?
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- Spotify Star
- 225 Views
- 1 replies
- 0 likes
- 225 Views
- 1 replies
- 0 likes
Keeps saying payment failed!!!!
I recently bought a visa goft card and the moment I bought it I activated it. I waited about a hour or more to buy premium. I went ahead and put in all the information to purchase the 3 month premium deal. But it said payment failed. I kept trying ov...
- I recently bought a visa goft card and the moment I bought it I activated it. I waited about a hour or more to buy premium. I went ahead and put in all the information to purchase the 3 month p...
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- Spotify Star
- 348 Views
- 1 replies
- 0 likes
- 348 Views
- 1 replies
- 0 likes
Spotify family question
Can each family member listens o different music simultaneously with Spotify family? Is there a device limit?
- Can each family member listens o different music simultaneously with Spotify family? Is there a device limit?
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- Spotify Star
- 272 Views
- 1 replies
- 0 likes
- 272 Views
- 1 replies
- 0 likes
Extending premium subscription beyond three-month trial
I have subscribed to Premium in their "Three months for £9.99" trial. I want to pay now (I have birthday money burning a hole in my pocket!) for additional months once that trial is over. What's the best way to do that? Thanks in advance, Andrew
- I have subscribed to Premium in their "Three months for £9.99" trial. I want to pay now (I have birthday money burning a hole in my pocket!) for additional months once that trial is over. What's...
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- Spotify Star
- 215 Views
- 1 replies
- 0 likes
- 215 Views
- 1 replies
- 0 likes
Trying to renew sub
I let my subscription run out and would like to renew using the same card I was using before but it won't let me use said card. Am I now forced to completely change my payment option?
- I let my subscription run out and would like to renew using the same card I was using before but it won't let me use said card. Am I now forced to completely change my payment option?
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- Spotify Star
- 300 Views
- 1 replies
- 0 likes
- 300 Views
- 1 replies
- 0 likes
A phone number please
I have been lump sum charged as well as monthly charged for my premium subscription and need to sort this out. My payment reference includes 'Stockholm' with the number. Thanx. Maria
- I have been lump sum charged as well as monthly charged for my premium subscription and need to sort this out. My payment reference includes 'Stockholm' with the number. Thanx. Maria
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- Spotify Star
- 295 Views
- 1 replies
- 0 likes
- 295 Views
- 1 replies
- 0 likes
Charged even after cancelling
I have 2 spirit accounts and I accidentally renewed wth premium with wrong email. I quickly realized this and cancelled my subscription within 5 mins. I received notifications that the premium was cancelled. However, I was still charged 9.99 in Novem...
- I have 2 spirit accounts and I accidentally renewed wth premium with wrong email. I quickly realized this and cancelled my subscription within 5 mins. I received notifications that the premium was ca...
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- Spotify Star
- 274 Views
- 1 replies
- 0 likes
- 274 Views
- 1 replies
- 0 likes
Spotify Premium
I have been tryung to subscribe to Premium ALL month, and it has been telling me my payment method has failed and to try it again later. I have two Visa gift cards that I have tried to use, neither of them working for me. I've tried making a new acco...
- I have been tryung to subscribe to Premium ALL month, and it has been telling me my payment method has failed and to try it again later. I have two Visa gift cards that I have tried to use, neither o...
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- Spotify Star
- 236 Views
- 1 replies
- 0 likes
- 236 Views
- 1 replies
- 0 likes
Moving country
PlanPremiumCountry USA Device(iPhone 8Operating SystemiOS 10 My Question or IssueI have just moved from Ireland to USA and had to cancel my premium subscription to renew again. When I renew is all my saved music and playlists maintained?
- Plan Premium Country USA Device (iPhone 8 Operating System iOS 10 My Question or Issue I have just moved from Ireland to USA and had to cancel my premium subscription t...
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- Not applicable
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
What happens when I click Cancel?
I'm switching back away from Spotify and want to make sure my cancellation goes trhough, but I'm subscribed until September 27th. Does my clicking Cancel stop further billing and allow me to use the rest of my subscription, or do I immediately lose a...
- I'm switching back away from Spotify and want to make sure my cancellation goes trhough, but I'm subscribed until September 27th. Does my clicking Cancel stop further billing and allow me to use the ...
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- Spotify Star
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
I Can't Use 60 day free trail
PlanFreeCountry TurkeyOperating SystemWindows 10 My Question or Issue I can't use 60 day free trail. After I write 3d secure code it sends me to the buying screen again. After few trying I start to get error message.
- Plan Free Country Turkey Operating System Windows 10 My Question or Issue I can't use 60 day free trail. After I write 3d secure code it sends me to the buying scre...
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- Spotify Star
- 364 Views
- 5 replies
- 0 likes
- 364 Views
- 5 replies
- 0 likes
Superuser Contribution Cuenta de Ahorros
My Question or IssueHola desearía saber por qué siempre tengo que pagar en efectivo o comprando las tarjetas de Spotify si tengo mi tarjeta de cuenta de ahorros, la cual no tiene todos los números que pide el sistema para ingresar una tarjeta y pagar...
- My Question or Issue Hola desearía saber por qué siempre tengo que pagar en efectivo o comprando las tarjetas de Spotify si tengo mi tarjeta de cuenta de ahorros, la cual no tiene todos los números ...
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- Roadie
- 776 Views
- 1 replies
- 0 likes
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Savings CardStudent
- 776 Views
- 1 replies
- 0 likes
Spotify and Hulu (already a user)
My Question or Issue: I have Hulu (no commericals) currently and I want to do the combo plan of Hulu and Spotify. Can I still get the bundle? If I get the bundle will I lose my curretn playlist on Spotify or current watchlist on Hulu?
- My Question or Issue: I have Hulu (no commericals) currently and I want to do the combo plan of Hulu and Spotify. Can I still get the bundle? If I get the bundle will I lose my cu...
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- Spotify Star
- 320 Views
- 5 replies
- 0 likes
- 320 Views
- 5 replies
- 0 likes
Premium not work
I already paid twice to my accounts but still my accounts all free users, **bleep**.. Spotify,please fix these!!!
- I already paid twice to my accounts but still my accounts all free users, **bleep**.. Spotify,please fix these!!! <removed sensitive info>
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- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Payment fail
When i try to pay for premium acount this message appear: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment methode." I tried so many things and none of them seems...
- When i try to pay for premium acount this message appear: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another pay...
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- Spotify Star
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
no puedo pasarme a premium
hace meses intento pasarme a premium y no puedo y me da el siguiente mensaje: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pag. me mol...
- hace meses intento pasarme a premium y no puedo y me da el siguiente mensaje: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningú...
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- Spotify Star
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Paying premium via mobile
I've been trying to get premium and pay it via my service provider, but the problem is the option to pay via mobile is not available. I tried to edit my profile, but the selection on choosing a service provider wont give me an option to choose from. ...
- I've been trying to get premium and pay it via my service provider, but the problem is the option to pay via mobile is not available. I tried to edit my profile, but the selection on choosing a ...
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- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
It says I’m on the Free service but I can see Spotify payments on my statement. What’s that about?
I have been following your guid to check that I do not have another Premium account, but you have still been taking payment for premium the last four month while I only have had Spotify Free.
- I have been following your guid to check that I do not have another Premium account, but you have still been taking payment for premium the last four month while I only have had Spotify Free. ...
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- Spotify Star
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Spotify Premium
Hello, I'm from Romania and I want to buy the Premium version of Spotify and I have an BRD debit card but everytime I want to continue the payment it said "enter a valid number card". Any solutions ?
- Hello, I'm from Romania and I want to buy the Premium version of Spotify and I have an BRD debit card but everytime I want to continue the payment it said "enter a valid number card". Any solu...
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- Spotify Star
- 268 Views
- 1 replies
- 0 likes
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PremiumSubscription
- 268 Views
- 1 replies
- 0 likes