Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15426 Views
  • 27 replies
  • 3 likes
  • 15426 Views
  • 27 replies
  • 3 likes

Changing payment doesn't work

Hi, I tried to change the bank account of which the monthly fee is being paid off. I already did it twice and Spotify took the 0.01 cent of my other bank bankaccount but yet every month I still pay with the old bank account. Why doesn't it change? I ...

  • Casual Listener
  • Hi,   I tried to change the bank account of which the monthly fee is being paid off. I already did it twice and Spotify took the 0.01 cent of my other bank bankaccount but yet every month I st...
  • Luke
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Conta Premium não ativada.

Bom dia,no site eu olho já sou Premium,mas quando logo a conta no celular não está ativado o Premium.

  • Newbie
  • Bom dia,no site eu olho já sou Premium,mas quando logo a conta no celular não está ativado o Premium.
  • Luke
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Payed for premium but it doesn't work

I payed for premium account an it worked for 4 months. Now i logged out and i tried to login again. Now it only works the free account. What can i do?

  • Newbie
  • I payed for premium account an it worked for 4 months. Now i logged out and i tried to login again. Now it only works the free account.  What can i do?  
  • Luke
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Subscription

I just downloaded spotify on my new iphone and logged in the same account as before but dont' have the premium account that i had on my last phone. How do i get it back?

  • Newbie
  • I just downloaded spotify on my new iphone and logged in the same account as before but dont' have the premium account that i had on my last phone. How do i get it back?
  • Luke
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

I’ve been charged twice

So the problem is that I had an individual account before I had the family account, I have an iPhone and I cancel the subscriptions from the settings in the ID setting. I canceled it and then I started a family account, now I got a receipt from Spoti...

  • Casual Listener
  • So the problem is that I had an individual account before I had the family account, I have an iPhone and I cancel the subscriptions from the settings in the ID setting. I canceled it and then I start...
  • Luke
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Doble cobro

PlanPremiumCountry ArgentinaDevicexperiaz1Operating SystemAndroid My Question or Issue hola. Hace tiempo que usamos con mi marido el servicio Premium, por cuentas separadas. Cuando salió plan familiar nos cambiamos. Pero hace meses que me cobran ambo...

  • Casual Listener
  • Plan Premium Country  Argentina Device xperiaz1 Operating System Android    My Question or Issue  hola.  Hace tiempo que usamos con mi marido el servicio Premium,&n...
  • Billy-J
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

canceled but still charged

I canceled my spotify account yesterday, the last day I could have my free premium trial, but it still charged me $10.71. Is there any way I can get that money back?

  • Visitor
  • I canceled my spotify account yesterday, the last day I could have my free premium trial, but it still charged me $10.71. Is there any way I can get that money back?
  • Luke
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

My Premium code won't work.

Okay, so you guys have probably heard this a billion times, but my Premium code won't work. My mother sent me the invite email, and I went to the website, went to the "Redeem" tab, and tried to enter the code, but it didn't work. It said it was an in...

  • Newbie
  • Okay, so you guys have probably heard this a billion times, but my Premium code won't work. My mother sent me the invite email, and I went to the website, went to the "Redeem" tab, and tried to enter...
  • Luke
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

"card having bad day"

wont let me pay for upgrade!! ive had premium for awhile but missed a payment and trying to get it back but spotify wont let me pay!! ive tried everything that was suggested and nothing is working! ive even tried different cards and same thing happen...

  • Newbie
  • wont let me pay for upgrade!! ive had premium for awhile but missed a payment and trying to get it back but spotify wont let me pay!! ive tried everything that was suggested and nothing is ...
  • Luke
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

(Malaysia) Getting Premium using Maybank

Hi, i keep getting that error. Im using Maybank debit card, i already activated overseas transactions and it still doesnt work. Send help thanks

  • Newbie
  • Hi, i keep getting that error. Im using Maybank debit card, i already activated overseas transactions and it still doesnt work. Send help thanks 
  • Luke
  • Spotify Star
  • 1762 Views
  • 1 replies
  • 0 likes
  • 1762 Views
  • 1 replies
  • 0 likes

I have Vodafone X Spotify but it isn't working

My Question or Issue I have Vodafone X Spotify, as the title says and it isn't working but Vodafone claims that it's active and is working which leads me to believe that it's a problem on Spotifys end, but I don't know, any help would be appreciated

  • Newbie
  • My Question or Issue  I have Vodafone X Spotify, as the title says and it isn't working but Vodafone claims that it's active and is working which leads me to believe that it's a problem on Spot...
  • Luke
  • Spotify Star
  • 2005 Views
  • 1 replies
  • 0 likes
  • 2005 Views
  • 1 replies
  • 0 likes

£9.99 taken out my account but I do not have premium!

PlanFreeCountry EnglandDeviceSamsung galaxy s6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had the spotify trial for 3 months for 99p and then I lost my debit card and I recieved a new one but I didnt wish to carry o...

  • Visitor
  •   Plan Free Country  England Device Samsung galaxy s6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I had the spotify trial for ...
  • Luke
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

failed to pay a subscription with mobile credit

i always fail to pay with the mobile credit payment method.no matter how many days i choose, it always fails .I've asked Spotify and Furtomo customer service but it doesn't help.if I use a different carrier name(provider), there is no error but still...

  • Newbie
  • i always fail to pay with the mobile credit payment method.no matter how many days i choose, it always fails .I've asked Spotify and Furtomo customer service but it doesn't help.if I use a diffe...
  • Luke
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Payment refused for any premium subscription. Quebec

PlanPremiumCountry Canada (Quebec)DevicePCOperating SystemWindows 10 My Question or Issue I've been subscribed to Premium for a long time. (9.99CAD/month) The last payment on my credit card occured on July 30th. I didn't cancel my subscription yet no...

  • Casual Listener
  •   Plan Premium Country  Canada (Quebec) Device PC Operating System Windows 10   My Question or Issue  I've been subscribed to Premium for a long time. (9.99CAD/month) T...
  • Jose_M
  • Spotify Star
  • 754 Views
  • 4 replies
  • 0 likes
  • 754 Views
  • 4 replies
  • 0 likes

Student Hulu not linking

PlanStudent PremiumCountryUsa DeviceMacbook Pro I've been having the worst time accessing my hulu account set up through spotify. I set it up when I first got spotify a few months ago and it hasn't worked since. Ive tried to log in and it just takes ...

  • Newbie
  •   Plan Student Premium Country Usa   Device Macbook Pro     I've been having the worst time accessing my hulu account set up through spotify. I set it up when I first go...
  • Billy-J
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Problem transition from Telia to regular payment

PlanPremiumCountry SwedenDeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cancelled my Telia account a month ago but I have trouble with payment when trying to start premium again. I have contacted Telia an...

  • Newbie
  • Plan Premium Country  Sweden Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I cancelled my Telia account a month ago bu...
  • Bethany_Dawn
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Change of Plan Unintentionally

PlanPremium Student/FamilyCountryGermany My Question or IssueA few days ago I was supposed to be charged with my 4,99 euro payment for my Premium Student subscription since I am a verified student. However, by that time I did not have enough money to...

  • Newbie
  • Plan Premium Student/Family Country Germany     My Question or Issue A few days ago I was supposed to be charged with my 4,99 euro payment for my Premium Student subscription since I...
  • Bethany_Dawn
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

cannot get spotify premium

Plan : freeMacbook Pro late 2018)Operating System(iOS 10) My Question or Issue i still cannot get spotify premium and it has been a month. is there a problem with your site because my credit card is fije and i have tried 3 different browsers............

  • Regular
  •   Plan : free Macbook Pro late 2018) Operating System (iOS 10)   My Question or Issue  i still cannot get spotify premium and it has been a month. is there a problem with your s...
  • Billy-J
  • Spotify Star
  • 712 Views
  • 5 replies
  • 0 likes
  • Credit Card
    Premium
  • 712 Views
  • 5 replies
  • 0 likes

Superuser Contribution Charger but not getting premium

PlanPremiumCountrySlovakiaDeviceiPhone 8Operating SystemiOS 10 Hi guys so my issue is that i got charged for premium from my debet card but still didnt get it. I checked some old topics about same problem and try to check if i don't have multiple acc...

  • Newbie
  •   Plan Premium Country Slovakia Device iPhone 8 Operating System iOS 10   Hi guys so my issue is that i got charged for premium from my debet card but still didnt get it. I checke...
  • Katerina
  • Spotify Legend
  • 776 Views
  • 1 replies
  • 0 likes
  • 776 Views
  • 1 replies
  • 0 likes