Billed twice a month for who knows how long

[Toilet55]

Hello,

I’ve been looking at my bank statements and just recently discovered that I’ve been getting billed for premium from both the Apple store and Spotify. Apple always sends me an email, but I don’t ever get emails from Spotify.

I only have one subscription in the Apple store, which is Spotify, and it says $12.99/month which lines up in my statement that says $13.52 charged 04 May. Now my statement also says I got charged from Spotify $10.63 01 May. 

Is there a way I can get refunded for all the time I’ve been getting double billed? 

[OneByBoo]

Hi there @Toilet55,

thanks for reaching out !

I would recommend starting by following the steps provided on this help page.

Please make sure to provide any possible info you may have used for the service so the search would be officiant.

This help page helps you locate all active account listed with your details.

The reason behind it, is that it's a common mistake among users creating a second account by mistake and viewing unexpected charges.

Let me know how it goes 🙂