Canceled but still charged

[JDana19]

I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second account they didn’t charge me, I think because it was a new account, but I still got the premium for free. The 3 month offer was due 27/3. That day I tried to cancel the plan for the second account, but it said that the plan was free (but still with premium features), so I couldn't cancel it (the plan for the first account was already canceled). The next day though they charged me, but I didn’t do anything because I thought I was late to cancel the plan,and I left it for another month. But in April I was charged again even though the account says that it is a free plan (not premium anymore). Both accounts have a free plan. Please help me

[Billy-J]

Hey @JDana19, thanks for reaching out to the Community!

Sorry to hear that!

In this case, I'd recommend checking out this support page for more information about this and the next steps to take.

I'll be here if you need more help 🙂