Cant get premium and get sent to an error page

[RashedAlneyadi]

Plan

Free/Premium

Country

UAE

Device

(OnePlus7 pro, personal computer)

Operating System

(Windows 10, Android11/oxygenOs)

My Question or Issue

My premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this page no matter what i do or try and my credit card is completely fine considering i use it to purchase stuff with no problems so i dont think its the fault here and id like to resolve this issue please.

[Alex]

Hi there @RashedAlneyadi,

Thanks for reaching out about this in the Community!

Your Premium plan can get automatically cancelled if a payment fails, which is most likely what has happened. For more info on failed payments check this Support Article.

Regarding the re-subscription issue, try the following:

• Use an incognito window/ different browser.
• Use a different device or another connection.
• Make sure no VPN is turned on.

Hope this info helps. Don't hesitate to reach out again if you have questions.

[RashedAlneyadi]

Hello! thank you for the reply i appreciate the suggestions but i did try them several times and i still end up getting sent into the same error page in chrome, edge, and opera gx i wonder if there's anything else i could possibly try? if not i really appreciate the time to reply to my previous message and thank you for your time.

[Alex]

Hey @RashedAlneyadi,

Thanks for the reply.

You can try using your phone and a mobile connection to sign up.

Let us know if that works.

[RashedAlneyadi]

hi ive tried this several time with using different browsers and unfortunatly it still keeps throwing me into the error page over and over again.

[Jeremy]

Hi there @RashedAlneyadi,

Thank you for your reply and confirmation.

Can you let us know if you tried while using a different internet connection?

We'll keep an eye out for your reply.

Take care!

[RashedAlneyadi]

yup and ive tried using my mobile data and a wired connection.

[MafeG]

Hi @RashedAlneyadi,

Thank you for keeping us in the loop!

Just to make sure, is it possible for you to try with a different payment method? If not, we'd suggest you contact your bank to check that everything is okay from their side. 

In case your bank confirms that there aren't any issues with your payment method, then we suggest you contact the folks from Customer Support who can take a deeper look into your account. Here is the link.

Keep us posted.

[erik2909]

Did anyone solved this issue? I cannot get premium for like 5 days. I am getting the same issue

[Retrioff]

Hey does this happened to you in last days ? I've been experiencing same kind of issue and i cant resolve it.

[Yordan]

Hi @Retrioff and @erik2909,

Thanks for reaching out to the Community!

Could you try subscribing directly from the app or from your Account page here? If you're still having issues subscribing, please let us know when the error message occurs (for example, does it occur after you submit your payment details or when you select a plan)?

Keep us posted on this.

Cheers!

[eugere]

have the same issue 😞 please help

[crossjd]

This is happening to me as well. Why haven't they fixed this?