Change of plans

[RGraves28]

samsung S23 ultra

Have been using premium family gor some time now but needed to change my payment details i have since been put on individual premium and my family cant access tgeir music i have tried to change the plan over but it keeps saying im not connected i would rather not have to pay all over again if possible.

Using android version 14

[Maxim]

Hey @RGraves28,

Thanks for reaching out.

Please share the exact error message you're seeing when you try to upgrade to Premium Family at https://spotify.com/family 🙂

[RGraves28]

This is the message I keep getting

[Maxim]

Hey @RGraves28,

Thanks for sharing a screenshot. That's really odd.

Can you please give it a try using a different device and/or browser?

Let me know how it goes!

[RGraves28]

Yes I've tried on my daughters PC HP Windows 11 it won't even let me look at other plans 

[Maxim]

Hey @RGraves28,

Thanks for letting me know.

Could you please take another screenshot that shows the URL of the page you're on (where the error appears)?