Charged for two different plans

[Thiva]

Plan

Duo premium

country

singapore 

device

iphone 11 and 12 pro max

Operating System

iOS

My Question or Issue

i got charged for two different plans. I was previously on family plan. But I changed to duo plan recently. But Spotify charged me for both plans on two consecutive months even though I canceled it. I demand a refund or a explanation why my money was deducted. 

[Novy]

Hi @Thiva, 

Thanks for reaching out to the Community, and welcome!

We're sorry to hear that you've been charged twice. In this case, we'd suggest reaching out to our Support team here. They'll be happy to assist you further by taking a look at your account and searching for the payments you made. 

Hope this helps. The Community will be here if anything else comes up.

Take care 🙂