Cobro doble recibo de Abril 2020 (2 monedas)

[Xavier47]

Estimados,

El día de 25/04 me realizaron doble cobro por mi recibo de Abril, uno en dolares y el otro en mi moneda nacional Soles. Como puedo solicitar la devolución de mi dinero. Adjunto imagen de la plataforma bancaria.

[snip - Moderator edit]

Gracias.

Plan

Premium

Country

Peru

Device

All

Operating System

Windows 10

[OneByBoo]

Hi there @Xavier47

thanks for reaching out !

If you're experiencing unexpected charges on your account i recommend you use this help page to locate all the active accounts listed with your details.

You can also view any account status you find through your account overview page.

In addition, feel free to read all about refund eligibility here.

Let me know if you have any further questions 🙂

[elizabethjusto]

Llegaste a solucionar tu problema? a mi tb me han cobrado doble

[Elena]

Hey there @elizabethjusto!

Welcome to the Community and thanks for getting in touch with us. Hope you don't mind us replying in English.

Can you start by taking a look at your Receipts page? If you don't see any extra payment there, it means that you might be paying for 2 different accounts.

It's possible that you have 2 accounts with us and we'd recommend following the steps above that @OneByBoo recommended to see how to locate your second account and where the extra payment might be coming from.

Keep us posted on how it goes and let us know if you have any further questions.

[elizabethjusto]

Do you work at Spotify? And who's that one you tagged ? I'm looking for help because the agents Service do not give anwers. 

[Mihail]

Hey @elizabethjusto,

Thanks for posting.

Me and @Elena are Moderators here at the Community and would be glad to help you further. @Elena referred to the steps for locating possible further account here. It's a good idea to head over to the receipts page of any you may find and check if the payments add up. If you find that you have more that one subscription, you can cancel by following the instructions in this Spotify Answer. 

Hope this helps. Let us know how you get on.