Premium account deactivated

[cyjack]

Hi, 

I've had a Premium account for years, without any problem. This morning it seems to have suddenly been changed to Free. Why? What can I do? I've logged in and out, checked with Facebook etc. I've always used the same email adress and this is my only account so I don't understand what happened. I checked the bills, and it says nothing about not having paid, though from my bank account it looks like I haven't paid for November. I have had no notification about this, and I can't find any option to pay the bill (IF that's what this is about). 
Any help much appreciated.  

[Billy-J]

Hey @cyjack, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!