Double Charging

[Sarahc0987]

My premium account has been double charged since I signed up and I want my **bleep**ing money back. You don’t have customer service phone lines and there appears to be no way to talk to a person or robot working your company other than a really bad music suggestion service via Facebook messenger. Please provide me some level of contact information so I can get my stolen funds back. 

[Luke]

Hey @Sarahc0987,

Apologies for the late reply, but maybe I can still help 🙂

When you received two payments by Spotify on the same day, and this has never happened before, there are two possible reasons.

The first one is that one of the charges is a pre-authorization charge. Normally the pre-auth charge has a smaller amount of money and it should be away after a few business days.
If this isn't a pre-auth charge, then it’s possible that you hit the confirmation button in the subscription email twice and so a second transaction went through. Don't worry, this second charge will just get added to your account as if you "pre-paid" for an extra month. You can see this by visiting your subscription page and checking that your new payment time will be in around 2 months.

Have a nice day!

Luke